Jira Service Management

I'm using JIRA Server v7.2.1 and JIRA Service Desk v3.2.1. We have a Service Desk project set up with an automation rule set up such that when a linked issue is transitioned and the resolution is not...

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• jira-service-desk

I have two different projects in JIRA Service Desk - Server that are displaying worrying behavior. - In one project, every request created via email is adding one of our users as a Request Part...

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• jira-service-desk
• server

'm trying to figure out if it's possible to remove the body of the message that's sent when an email is sent after a Service Desk ticket has been created. I've updated the customer notifications to ...

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• jira-service-desk
• jira

Notifications coming from Service Desk appear to use the project portal name as the 'from' address. How can I retrieve this value in ScriptRunner?

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• jira-service-desk
• scriptrunner

Our agents log a lot of routine issues such as password and profile resets, file recovery etc.  Ideally, in a perfect world, we would click a button, all required fields would be pre-populated ...

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• jira-service-desk

I have created an Integration for a room on our HipChat account.  The room is no longer needed.  Can I delete the Integration?   Thanks

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• jira-service-desk

In the Jira Service desk SLA Goals report there is an SLA for "Time to Temporary Resolution".  Can you explain what triggers the date/time for temporary resolution and how it is calculated?

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• jira-service-desk

How to change the font color and size of the designed forms (Issue/Project & ...) for Jira or Jira service desk

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• jira-service-desk

Hi!  I would like to associate workflow scheme into a project. After press "Associate" button and Press "Associate" button again, "Page unavailable" will display.   Pl help to ch...

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• jira-service-desk

I would like to have different issue types within one project and have those issue types contain different field configurations. Is this possible or do I need to create two separate projects that use...

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• jira-service-desk
• service

Hi, I remember looking at some video or reading an article about using Jira Service Desk (or maybe wasn't this application) for setting up new customers and following all the process through the sys...

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• jira-service-desk

Does Project Configurator add-on by Adaptavist  support Jira Service Desk version 3.8? I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, ...

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• addon-com.awnaba.projectconfigurator.projectconfigurator
• jira-service-desk

Replies from users that aren't participants in a ticket, but are included in the email chain, spawn an entirely new ticket instead of adding a comment to the existing one. Example flow: Joe opens a...

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• jira-service-desk

https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html   I cannot believe alle these tickets have been left out without any ans...

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• jira-service-desk

Hello everybody On my approval transition I've put a transitional screen but when I press "Approve" in the project (not in the portal) no screen appeared.  

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• jira-service-desk

Hello I was wondering if we can seperate people who are in the to part of the email and cc part of the email for service desk. Our customer is using service desk and their customers create issues b...

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• email
• jira-service-desk

Hi All,   On adding comments, the email format will be with Atlassian background. But for customized email, the background will not be available.  Can we have the same email fo...

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• jira-service-desk

We are trying to launch a new JSD project. As we are testing, it looks like we are not receiving multiple customer notifications. JIRA internal notifications are being delivered according to JIRA not...

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• jira-service-desk

I used Epi-Info to work to find out if there was a statistical difference between my groups (one exposed ('equipmentd') and one unexposed ('no equipment') to a factor which may increase an outcome (c...

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• jira-service-desk

What are some best practices people have found for managing customer/external user accounts in Service Desk? I have run into a set of competing constraints that I can't find a good solution for: C...

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• jira-service-desk

Dear all, I would like to know where I can translate the term "automatic response" in our service desk portal. When the status is changed, JIRA notifies of this status change. The message of th...

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• auto-reply
• jira-service-desk

Dear all, Our costumers would like to add/change their avatar in our servicedesk portal.    Currently, they can only change their name and their password. Is it possible to enab...

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• avatar
• jira-service-desk

Dear all, I would like to add automatically a person to "Request participants" when a new request is created. I tried to use the automation function by creating a rule: WHEN Issue created THEN Ed...

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• automation
• jira
• jira-service-desk
• participant

Hi, We are looking for a web program for ticket support (10-25 agents). We will choose between 2 programs, the first one is an opensource, the second one is Jira Service Desk. Today i installed th...

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• jira-service-desk

The customer satisfaction feedback is activated, but when closing a ticket, the questionnaire is not sent to the customer. Had somebody the same problem and a solution for it? Thanks

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• jira-service-desk