Jira Service Management

Morning All Hope someone can help. We have started to use JSD but not via the portal, customers send in requests via email. When i put an attachment on a ticket and the customer gets the email noti...

• Question
• jira-service-desk

Can i configure my service desk that i can search after jira issue and not after labels on the help desk?

• Question
• jira-service-desk

Hello I am wondering if it is possible to allow open access to the service desk, and if so, how can I do this so that the user doesn't need an account to submit a ticket from the web?

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• jira-service-desk

I manage a Jira Service Desk project that releases closed issues at the same time that our development team releases a new version of our product. I used to be able to use the Release button on my Ka...

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• cloud
• jira-service-desk

is it possible to show only those offeritems which have stories and bugs in one table?

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• jira-service-desk

Hi, We are looking into the options to start a service desk for our finance department with 2 workflows. The first workflow is to accept incoming invoices which need to be approved and paid. The sec...

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• jira-service-desk

Dear all, I would like to share an image with a customer. In order to do so, I uploaded the image and added it to the description as follows. When I use the View customer request ...

• Question
• image
• jira-service-desk
• share

Hello,  After I re-entered my license for Jira Servicedesk I am no longer able to go to our customer portal, and I can no longer find the option to activate or change it... It has dissapeared. ...

• Question
• jira-service-desk

Hi, Does anyone know where the log files are for Jira ie, New user accounts created, a config change anything where it logs jira's backend changes anything like that would be a great help.

• Question
• jira-service-desk

We have installed 2 jira server desk (server version). we sync the projects between the service desk with 'backbone sync issue' add-on. For some reason all comments that being written to the custom...

• Question
• addon-com.k15t.backbone.backbone-issue-sync
• atlassian-marketplace
• jira-service-desk

I have the "what do you need help with" bar in the help center? I would like to search after open JIRA Issues. Is it possible?

• Question
• jira
• jira-service-desk

Hi there, we do want to get a new Support Portal (Service Desk) for our customers that also includes a knowledge base. Besides that we want to add a forum to let customers and partners help eac...

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• jira
• jira-service-desk
• chat
• community
• confluence
• +3 more tags...

My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him.  He is not...

• Question
• jira-service-desk

Hello, I need a solution for changing the user’s password into an external customer portal via REST API (Jira Service Desk Server) using the username and password of the authenticated user as REST A...

• Question
• jira-service-desk
• rest-api

We're looking at the possibilities of JIRA Service Desk . I noticed you can use the add-on 'User Profile for JIRA' on JSD. Is it possible to display a customer field (standard or custom) o...

• Question
• jira-service-desk

I'm trying to utilize the built-in Service Desk Automation tool in conjunction with the Create on Transition plug-in. I'd like to utilize the Service Desk Automation tool for a simple If/Then. Trig...

• Question
• create-on-transition
• jira-service-desk

Our external customers using our Service Desk portal would very much like to be able to search on other custom fields that we have added to form.  Is there a way to add that (example:  We h...

• Question
• customer-portal
• jira-service-desk

All of a sudden, the sidebar options, the portal and configuration settings are no longer accessible. I renewed my licenses, re-entered the keys and it still hasn't changed. Can you help? Many people...

• Question
• jira-service-desk

We just upgraded JSD from v3.1.9 to v3.5.2 and are experiencing an issue with some Automation we had setup.  The Automation is pretty basic and worked before with JSD v3.1.9, but with the u...

• Question
• automation
• jira-service-desk
• post-function
• sort
• workflow

For some reason our customers can no longer leave comments if the status moves to a status that has the catagory "In Progress" attached to it.. e.g: This appears to be on all status's not just the...

• Question
• jira-service-desk

I have checked and re-checked every setting I can think of to make sure people can send in emails and log tickets without being logged in or having an account. THe way most people start a ticket is t...

• Question
• email
• jira-service-desk

I know this question has been asked before, and I've read and tried the "hack the .jar file" method, and that has not worked, nor would it be an acceptable solution if it had. Since Atlassian seems ...

• Question
• customer-portal
• jira-service-desk
• layout
• login

I've been testing the JIRA trial for some time now for our organization, and our interest if growing fast. I was able to do a nice DEMO and a lot of testing thanks to the trial, but I was wondering e...

• Question
• jira-service-desk

Hi, We have both JIRA Service Desk and JIRA software (Cloud version) and I'm tyring to enable the following scenario : - JIRA service desk agent create an issue - From this service desk issues, JI...

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• jira-service-desk
• jira-software

The requirement is to have a time bucket using Two Dimensional Filter Statistics with XAxis = server date - log creation date and YAxis = Status. I have difficulties to create XAxis. Please advise.

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• jira