Community resources
Community resources
Community resources
Jira Service Management
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I have a problem with Service Desk form for customers. I add some required fields but there is no information, when customer didn't fill it. I've check radio button option and a select list. Please h...
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- jira-service-desk
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I would like for my users to see issues that they have access based on security level in the customer portal. Currently they are able to see in the customer portal only issues that they create. For...
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- customer-portal
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Hi, I am new to Jira and Jira Service Desk. I would like to know how can I export them as excel? Thanks.
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Is it possible to use other group of users for Service Desk? We don't want to use our JIRA users limit for the customers od Service Desk. Is it possible to separate it?
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- jira-service-desk
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Hi, is there any way to interface JIRA Service Desk with an existing web site? What I would love to do is accept a ticket via a form on my PHP web site and process it via JIRA Service Desk. Mayb...
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- jira-service-desk
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How can I translate JIRA Service Desk? I found in file jira-servicedesk-1.2.5.jar folder i18n with the file "sd-i18n.properties". How can I copy it to new (translate) file and create a jar file? Anyo...
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- jira-service-desk
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Is there a polish translation for JIRA Service Desk?
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- jira-service-desk
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How to add a new field under Service Desk “Customer portal” activity type, edit form. I want to add there new visible fields.
- Question
- jira-service-desk
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I have created a custom field of the type User Picker (single user). When I create a new issue with this field in the issue creation screen, I get the option to search for users awhen logged in as ad...
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How can i setup queues that allows for issues logged to be routed to them Is their any documentation that spekas to queue setup ?
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- jira-service-desk
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How can i setup say the Customer Care group to receive an email when certain issues are logged.
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- jira-service-desk
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We are deploying Service Desk as an internal help desk solution. We have several groups that will be using it and are creating groups in the customer portal for each group's issue types. Is there any...
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- jira-service-desk
- moderators
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Why does it seems like once your logged into the JIRA Service Desk , its for the entire day as the screen does not time out at all
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- jira-service-desk
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It is possible that the customer portal, you can add transitions workflow, so that the user can run? I configure the user within the Service Desk User, so could not access the issue to transition.
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- jira-service-desk
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In the look and feel section of our Jira instance I have uploaded a new logo. This won't appear in our default browser (IE 8) when accessing the site. It shows a box, the size of the logo with a red ...
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I have created a Custom field of the type "Date Picker" when I click it when creating a new ticket in our OnDemand Jira Servicedesk project. No calender pops up, nor can I type a date. When I click...
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we want to import tkts from another system and keep the original tkt number as part of jira issue key number. is it possible? thx
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- jira-service-desk
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So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.
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- jira-service-desk
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Every time I create a new servicedesk, I have to create a new calendar with our business hours and the holidays. Is there a way to reuse the same calendar in different servicedesks SLA's?
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Hi; I'm Jörg from Hamburg, Germany! We will try the Service Desk after Installing Jira 6.2, and I have a question: How can I import a set of contacts to Service Desk, and how can I update...
- Question
- jira-service-desk
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I want to be able to "group" issues, similar to creating Epics in Agile, to help organize ongoing maintenance requests under one Epic. I don't want to have to filter by component each time I go into ...
- Question
- jira-service-desk
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When configuring the web portal is there a way to get line breaks inthe field help text? I'd like to provide a bulletted list of things for people to consider putting in the description when raising...
8,378 views 4 2 Deleted user April 16, 2014- Question
- jira-service-desk
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I am using OnDemand JIRA & Service Desk and would like to see the email logs to see if certain emails are being sent. Is it possible to access the atlassian-jira-outgoingmail.log file if using a...
- Question
- cloud
- jira-service-desk-cloud
- notification
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In Service Desk I can click on 'My Requests' and it shows me my requests. Is it possible to view all requests from all users in the Service Desk? I know that I could go to the JIRA project and view...
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Hello, I'm a new user of Jira Service Desk and we're currently testing this product in order to replace Redmine and OTRS, and buy Jira. I need some help about the Service Desk. I set the mail ha...
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- jira-service-desk
- mail-handler
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