Opsgenie

how can i restore an incident that has been accidentally DELETED ?

• Question
• incident
• opsgenie

Hi there, Part of our configuration is as follows: A Jira Incoming Mail Handler is set up to create an issue of Issue Type Monitoring in the appropriate Jira Project. A Jira WebHook is setup with...

• Question
• email
• jira-service-management
• opsgenie

Hi, noob question. All incoming JIRA tickets are automatically set to P3. I am thinking: Manual update of priotiy in JIRA --> then manual update of priority in Opsgenie--> to push the no...

• Question
• opsgenie

Hello,   We are trying to set Customer values to Opsgenie priority from the PRTG integration by assigning our own mapped priority values. We are trying to map the priority PRTG is sending...

• Question
• opsgenie

Can I send SMS Notification to Cuba?

• Question
• opsgenie

Hello All, I have a question about Zabbix - Opsgenie integration. Where I work I have an issue, alert created on Zabbix, but was deleted or did not end up in opsgenie. When the Alerts close on Zabb...

• Question
• alert
• opsgenie
• zabbix

I am setting up an integration between Opsgenie and Jira Service Management via webhooks, so far I can create an issue in Jira and it is created as an alert in Opsgenie, I add comments from opsgenie ...

• Question
• jira-service-management
• opsgenie

We cannot seem to find a way to match the priority of the alert in OPSGENIE from JIRA. there is no issue with P1-P4 between OpsGenie and Jira. But when I created a JIRA ticket with Lowest as priority...

• Question
• opsgenie

We have some members in the team in UST and some members in PST. They are all in the same Team, which has a time zone of PST. The users' time zones are set properly.   An alert went off at 3 A...

• Question
• opsgenie
• schedule
• timezone

Hi all.   I'm coming from PagerDuty but must keep it up for a while. Is there any way to forward/copy PD alerts to Opsgenie without any third-party service?   Thanks, Mateus

• Question
• integration
• opsgenie
• pagerduty

I have a global integration to opsgenie for azure. We have filtered for each team based on apps that apply to teams. We have a catch all as the last filter.  Many of our filtered don't catch, th...

• Question
• opsgenie

Hello, Is there a way to export a list of Opsgenie users along with configuration around notifications (type of notifications and phone numbers)? Thank you. William

• Question
• opsgenie

I need to get an alert XX only when XY is in an open state and vice versa. or say when both alerts are in an open state I would like to get some notification/alert about it.  Is there any way ...

• Question
• opsgenie

Hi I have several clients with different SLA configuration in my Jira Service Management portal and I would like to setup on-call in OpsGenie depending on the SLA attached to a Client. I tried sever...

• Question
• jira-service-management
• on-call
• opsgenie

According to Google's official documentation, Stackdriver alert notification webhook has a 1.2 version that adds a lot more payload data as compared to 1.1. Upon reading official documentation for Op...

• Question
• opsgenie

I have a premium subscription and I just mapped the priority between JSM and OpsGenie. Currently, we receive calls and SMS regardless of Priority level. How can I set to send SMS only if P3-P5 alert ...

• Question
• opsgenie

Need to have a webscraper monitor a website for changes and if there are changes, creates an alert to opsgenie. Is there anything like this native on opsgenie?    If not, is there an app ...

• Question
• opsgenie

I've been using webhooks to push alerts to urls (teams) but haven't figured out how to link opsgenie to a webpage url. The goal is for something to change on the webpage which opsgenie will notice an...

• Question
• opsgenie

I am getting the following error message when I try to connect a Slack channel to an Incident for response "Could not create channel :: restricted_action" I have set up integration with Slac

• Question
• opsgenie

According to OpsGenie's list of supported timezone IDs, "IST" should be the ID for India Standard Time. But when we try to use it in the Terraform provider, we get an "invalid timezone" error. 

• Question
• opsgenie
• terraform

Hi there I am new to OpsGenie and I am trying to help a colleague get the Priority for an issue logged in JSM Customer Service Portal transferred correctly across to OpsGenie via an Integration so i...

• Question
• integration
• opsgenie

Hello, We are receiving alerts from various monitoring tools on a DL in outlook. I want that DL to send emails to Opsgenie and opsgenie to create alerts. Is this possible ? If yes, please help me w...

• Question
• ms-outlook
• opsgenie

Coming from the pagerduty world I know I can set pagerduty to look for specific information in the email subject to trigger the alert. I don't see this option in opsgenie. I see an area to add a name...

• Question
• opsgenie

When starting the Opsgenie trial, it forced me to create a new domain. When I tried typing our existing domain, it prevented me by saying this name was taken. So in the end, the trial was created und...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Hello,  We are coming over from PD and I am trying to setup a 1:1 transition. How our after hours escalation currently works is users leave a voicemail and we have a 30 minute window to respon...

• Question
• opsgenie