...Automation for SLA monitoring and escalation 💡 Manual SLA tracking is inefficient and prone to delays. To maintain a high level of service, teams need automation to proactively monitor SLAs and t...

• App Central
• automation
• best-practice
• escalation
• jira
• monitor
• +4 more tags...

Leaderboard Rollups are one of the most effective ways of driving projects to completion. They provide succinct, exec-level views of projects, as well as accurate views of what frontline teams are wo...

• App Central
• escalation
• gadget
• org
• plan
• project

How do you handle ticket escalations in Jira? Efficiently managing client complaints is critical in the fields of software development and IT service management. Through its ticketing system, Jira, m...

• App Central
• addon-sla-time-and-report
• escalation
• sla

...p critical ticket resolution. By embracing this self-service approach and leveraging the power of escalation, we have witnessed improved transparency, efficient workflow, and, ultimately, greater c...

• App Central
• appsvio
• customer-portal
• escalation
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

The start of the COVID-19 pandemic served as a forcing function to re-evaluate the way teams worked together. In fact, many companies are re-learning how to collaborate with their teams. As some move...

• Teamwork Lab
• escalation
• listening-out-loud
• remote-teams
• remote-work
• teamwork

...eviews, several customers described Deep Clone as an escalation tool. At first we were surprised. Therefore we asked one of our customers, a large logistics company, to tell us more about it. We h...

• Jira Service Management
• addon-com.codefortynine.deep-clone-for-jira
• clone
• cloud
• escalation
• jira-service-desk
• +3 more tags...