Community resources
Community resources
Community resources
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- Tag: escalation
Tag: "escalation"
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...ight? On the contrary, this will impact: Delayed visibility and misinformed decisions Rework cycle and reporting overhead Lack of accountability and tracking Escalation of chaos &n...
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...rchitects—things that could benefit others in the Atlassian ecosystem. For the first post, I’m highlighting a useful feature I recently implemented involving Jira Service Management’s Escalation f...
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...specially during high-volume periods like product launches or customer escalations. One customer managing support escalations across several teams found their automations failing mid-month. Switching t...
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...Automation for SLA monitoring and escalation 💡 Manual SLA tracking is inefficient and prone to delays. To maintain a high level of service, teams need automation to proactively monitor SLAs and t...
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Leaderboard Rollups are one of the most effective ways of driving projects to completion. They provide succinct, exec-level views of projects, as well as accurate views of what frontline teams are wo...
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How do you handle ticket escalations in Jira? Efficiently managing client complaints is critical in the fields of software development and IT service management. Through its ticketing system, Jira, m...
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...p critical ticket resolution. By embracing this self-service approach and leveraging the power of escalation, we have witnessed improved transparency, efficient workflow, and, ultimately, greater c...
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The start of the COVID-19 pandemic served as a forcing function to re-evaluate the way teams worked together. In fact, many companies are re-learning how to collaborate with their teams. As some move...
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...eviews, several customers described Deep Clone as an escalation tool. At first we were surprised. Therefore we asked one of our customers, a large logistics company, to tell us more about it. We h...
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