I am the owner of a project in JIRA and am able to create oncall schedules. However, despite the documentation saying so, I am currently unable to add overrides to the schedule I created, even if the...
I have several teams: A, B and D A, B work on specific incidents + work during non business hours And team D is working on all kind of incidents + work on business hours. For specific reason, we c...
I have several teams: A, B, C and D A, B, C work on specific incidents + work during non business hours And team D is working on all kind of incidents + work on business hours. For specific reas...
what is the opsgenie url
I'm using a +886 (Taiwan) number in Taiwan region. And I can't receive any voice call even opsgine suggest the voice call already sent and received. I try with multiple devices and numbers from diff...
When alerts get created through the Prometheus intgration on Jira Service Management, we automatically get [Prometheus]: attached to the alert. In OpsGenie it was apparently possible to...
I'm having problems logging in to the Opsgenie app on iOS 18.6.2. I have never used the app, so there has never been a successful login. I can log in to the web version on the same iOS device, so I k...
Hi team, I can't receive the ops alert SMS notification, but I can got a alert phone call from opsgenie. Could you please help check if there is anything wrong about my account? I'm using the curren...
Hi, I am writing to report an issue with my Opsgenie notifications. I am currently receiving Voice (phone call) notifications from Opsgenie without any problem, confirming that my primary contact nu...
Could you please assist with https://creativetechme.atlassian-app.opsgenie.com? I cannot log in. I don't get any error like "bad username/password". The only indication I get that something...
Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for qu...
Hi everyone, I have two projects: PPCI (main project) PCA (secondary project) There’s a rule in PPCI that automatically creates an issue in PCA and links them with a “relates to” relationsh...
Hi there, I have set up an on-call rotation in Operations (formerly Opsgenie) within Jira Service Management (JSM). Below you can see the setup. I’ve configured my personal notification settings fo...
Initial login issues - id.atlassian.com just spinning forever
I am experiencing issues with Opsgenie push notifications on my Google Pixel (Android 16, Opsgenie app v3.9.2). Alerts show up in the log as “MobileStatus: sent”, but often they are not delivered to...
Opgenie access for 'email' has been cancelled for pinplay.atlassian.net , but it cannot be automatically deleted from Opgenie for the following reasons: -You are part of the team -The user is a mem...
Alarms are sent from Cloudwatch to Opsgenie. According to the logs, the alarms reaches Opsgenie but no alerts are created.
I'm OpsGenie customer and want to migrato JIRA Service Management to handle Incoming- and Outgoing Call Routing. At the moment I don't have a JIRA Service Management Account. Do I have to register in...
We are attempting to use Migration tool to migrate our current Opsgenie configuration over to JSM. I have confirmed I am a site admin in JSM and Owner in Ops. However I can never proceed ...
We have a colleague who just purchased a 2025 Moto G phone. When he tried to install and use the Opsgenie app, he receives the message stating he must have a hardware based keystore. We d...
I have a Coralogix alert that’s grouped only by k8s_cluster_name , so a single alert can include several account_id s in the payload. Example payload field (trimmed): alert_value: [ {"lab...
Background: Built automation to promote OpsGenie alerts to Jira tickets with single-click functionality for sandbox environment. Technical Implementation (Working): Created AWS Lambda function wit...
I have Zabbix with Ops genie. When a node is down, it raises P2 alert. I want to make an alert policy that triggers P1 alert if multiple nodes down P2 comes at the same time. Maybe with in 5 mins or ...
I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server. I have reinstalled teh app on my phone, checked nottification ...
There is a bug with the scrollbar that it doesn't let you scroll down fully when there is a banner shown on the top of the page (as you can see in picture 1). I suspect that this is related to t...
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