...o get a better overview of all that, let’s take a closer look into an example integration use case between Jira and an ITSM solution – BMC Remedy. It’s mostly used for transferring Jira tasks to Remedy...

• App Central
• Article
• application
• atlassian-marketplace
• connector
• integration
• itsm
• +2 more tags...

We are implementing integration with BMC Remedy. Remedy has an OOTB feature which sends a comment to Jira every time an update is sent from Jira. Example:  when Summary is updated in Jira a...

• Jira
• Question
• jira
• jira-software
• jira-software-server
• remedy
• server

Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk.  I am trying to understand what Jira fields I can map the Remedy fields to.    F...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• remedy

I have a weekend change report from Remedy. These changes are submitted by different Platform teams. I want to see which of these Platform teams are submitting any issues / stories for some changes p...

• Jira
• Question
• change
• cloud
• jira
• jira-cloud
• remedy

How to I integrate Remedy tickets into Jira cloud? I can't find any add-on for Remedy on the Jira apps and this question was asked years ago.

• Jira
• Question
• jira-cloud
• developer
• jira
• remedy

Hello Team, Does anyone have a code they can provide to help me providing a SLA time with tickets spent within certain group we monitor? Looking for the following Time taken since we revived the ti...

• Jira Service Management
• Question
• jira-service-desk
• jira
• remedy

Background: In my company, we are using in-house application called "Remedy" to manage our workflow. For example, when we need to create a server, this request is submitted to "Remedy" i...

• Jira
• Question
• cloud
• integration
• jira
• jira-cloud
• remedy

Is there a way to email existing Remedy incident ticket to Jira as an added task? i read past posts on this question and the answer is always a 3rd party product. thank you for the help.

• Jira
• Question
• jira
• developer
• remedy

Is there a way to link Confluence with BMC Remedy? We use this ticket-tool for production-incidents and want to link these Remedy-tickets to Confluence, so we can build up a Wiki connected to s...

• Confluence
• Question
• confluence
• remedy