...o get a better overview of all that, let’s take a closer look into an example integration use case between Jira and an ITSM solution – BMC Remedy. It’s mostly used for transferring Jira tasks to Remedy...
We are implementing integration with BMC Remedy. Remedy has an OOTB feature which sends a comment to Jira every time an update is sent from Jira. Example: when Summary is updated in Jira a...
Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk. I am trying to understand what Jira fields I can map the Remedy fields to. F...
I have a weekend change report from Remedy. These changes are submitted by different Platform teams. I want to see which of these Platform teams are submitting any issues / stories for some changes p...
How to I integrate Remedy tickets into Jira cloud? I can't find any add-on for Remedy on the Jira apps and this question was asked years ago.
Hello Team, Does anyone have a code they can provide to help me providing a SLA time with tickets spent within certain group we monitor? Looking for the following Time taken since we revived the ti...
Background: In my company, we are using in-house application called "Remedy" to manage our workflow. For example, when we need to create a server, this request is submitted to "Remedy" i...
Is there a way to email existing Remedy incident ticket to Jira as an added task? i read past posts on this question and the answer is always a 3rd party product. thank you for the help.
Is there a way to link Confluence with BMC Remedy? We use this ticket-tool for production-incidents and want to link these Remedy-tickets to Confluence, so we can build up a Wiki connected to s...
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