Hey Gurus. Pretty sure this can't be done (perhaps there is a mod that can do it?) but just wanted to "check my work". QA requested a Severity field with this really awesome (and long) description ...

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• cloud
• jira
• jira-cloud

I have a requirement to calculate the complete resolution time of the work item in JIRA service management. This calculation will not includ the On Hold, Awaiting Approval, Awaiting response. Any tra...

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• cloud
• jira
• jira-service-management
• jira-service-management-cloud

I am a Jira Admin but I am missing permissions to create new initiatives and issue types. I have confirmed I have been assigned all the correct permissions however in testing I was told that I should...

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• admin
• cloud
• jira
• jira-cloud
• permission

Hello,   I want to highlight the time it takes for a "first response" to be done after a ticket switched to a particular status. Our team creates first a "draft" issue, them when they are sure...

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• cloud
• dashboard
• firstresponse
• jira
• jira-cloud
• +1 more tag...

He's using the Edge browser. None of the menu options in the top tool bar are showing when he tries to view the drop down list. He can't create a new ticket either. He is getting jira errors and its ...

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• data-center
• jira
• jira-data-center

Hello! I’d like to switch our team plan from Premium to Free. I’m currently managing a project in its early stages and wasn’t aware of the billing rules. I didn’t realize how to acce...

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• cloud
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• subscriptions-and-billing%2cnot+applicable

Hola, tengo rol de Administrador de la Organización con producto de Plan Standard con 5 agentes, a través de la administración de la plataforma cómo puedo modificar la suscripción para reducir este P...

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• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hi All,   I need to delete a attachment in the story when it is in Testing status. How can i do this I don't see the  delete option any where. The document has been attached to the story ...

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• cloud
• jira
• jira-cloud
• jira-work-management%2ccloud

...ormatting: The ability to create branches in your form. This means the form can automatically show or hide specific questions and sections based on the user's inputs. Public access: The ability to allow t...

• Article
• cloud
• jira
• jira-cloud
• jira-in-action
• use-case

Hello all, I am looking for a way to get users excited about using Jira for support.  I have noticed this in other software support environments as well as my experience with Jira and I am curi...

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• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Few story issue type tickets we are unable to close even having admin permissions; however, when I click on the workflow,it says you don't have permissions. I created a new story issue type tick...

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• data-center
• jira
• jira-data-center

Hi!  I'm attempting to add a workflow permission so only admins can edit issues at a certain status. The problem I'm running into is that non-admins (not part of the group I've selected), can s...

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• cloud
• jira
• jira-cloud

Hi All, Given that Qtest data is viewable on a per-story basis, I was wondering if anyone has found a way to display the test suite testing status in a wdiget on a JIRA dashboard? We'd like to be ab...

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• cloud
• dashboard
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• jira-cloud
• qtest
• +1 more tag...

I'm getting this error while configuring Xray in my JIRA. Kindly help me to use this promptly. I await for your reply, Thank you!

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• atlassian-marketplace%2caddon-com.xpandit.plugins.xray%2ccloud
• cloud
• jira
• jira-cloud

Maybe there is a better way to do this, however this so far looks good. In Advanced Roadmaps, I've defined a model/template of Initiatives (top) to sub-task (bottom) of the work we require for a rel...

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• advanced-roadmaps
• cloud
• dependency
• jira
• jira-cloud

I am trying the new navigation and cannot figure out how to create a Scrum Board from an existing project. I only see a + sign and create board with no options available to select from an existing pr...

• Question
• cloud
• jira
• jira-cloud

I can do things like A must be finished before B can start. I'd like to do more complex such as: * A and B need to finish together * D can start # days after C starts or D can start # days after C...

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• advanced-roadmaps
• cloud
• dependency
• jira
• jira-cloud

How to re-open a cancelled task?

• Question
• cloud
• jira
• jira-cloud
• jira-work-management%2ccloud

I want to be able to comment on Jira stories via the Slack or Teams integration - is this possible? I'm only able to find details on how to send slack notifications from Jira, and I'm looking to send...

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• cloud
• jira
• jira-cloud

Using the python library to send a JQL string like this to jira fails with a 400 permissions error, despite the field existing, and the service account having full administrative permissions. "...

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• cloud
• jira
• jira-cloud

while i was trying to delete instage status i found this error. How to fix this. 

• Question
• data-center
• jira
• jira-data-center

Is there a reason that the box notation for a story in a Jira issue is now grey with a circle instead of green with a circle? Now it looks the same as a sub-task sprint bug which is confusing for the...

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• cloud
• jira
• jira-cloud

Hello, our team has a Kanban board and our goal is to have a teams channel with exclusive notifications for when items are moved to the Done column. When users move them to the Done column, it som...

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• cloud
• jira
• jira-cloud

• Question
• cloud
• jira
• jira-cloud

Hi, I am using "/rest/api/3/users/search" API to fetch all Jira Cloud Users. However I also want to know the organization Id which they belong to. Is there any API which I can use to fetch Organizat...

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• cloud
• jira
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