Managing licenses for Jira Service Management (JSM) can be a costly affair, especially when agent licenses are not utilized to their full potential. Often, organizations find themselves paying for l...

• App Central
• agent
• cloud
• jira-cloud
• jsm
• user
• +1 more tag...

Hello Jira enthusiasts! :) Today, we have a quick test for you (no matter what your Jira hosting is): Agents in your company are complaining about switching between different queues spread t...

• App Central
• agent
• jira
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• +6 more tags...

If you've ever wondered about granting non-licensed customers more permissions on the Customer Portal, then this is for you! On March 14th, we're hosting a free online demo of the Actions for JSM ap...

• App Central
• agent
• cloud
• customer
• customer-portal
• demo
• +14 more tags...

...efault, and I can't revoke that product's access unless I revert their user type to "basic", which I don't want because many of these need some specific Trusted tooling. Where I'd require ~15 agents t...

• Jira Cloud Admins
• agent
• permission
• user