Community resources
Community resources
Community resources
- Community
- Tag: help-center
Tag: "help-center"
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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Hi, How or where is the “default language” for the chat with the Virtual Agent in the Help Center and in projects set? The default language of my Jira as a whole is set to German (General S...
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Dear Support Team, How long we can use the Jira Servicedesk as your giving free subscription for 3Agents and unlimited customers? Could you please confirm it, if the we need more agent which...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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I am looking at our Help center portal, and under requests you can filter on open and closed but the results are very mixed. Occasionally getting closed entries in open and open tickets in closed. I'...
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Hi All, Is there a way to edit the below message which pops up when a unregistered user tries to sign up in help center portal. We could not give access.Use another email and try again. &nbs...
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Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...
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Hello Atlassian Community! I need all my users to be able to see all the tickets created in my project via Help Center. Currently when I go to the Help Center I can see only my own tickets. I found...
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Hey, When I create a new ticket using the slack integration, it does not show in my requests in the top right corner of the help centre. The items only display in the help centre if they were create...
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We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Request...
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