Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-server
Tag: "jira-service-desk-server"
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Hey, everyone 👋 We are Jaanga, a dedicated agency to optimize the Atlassian ecosystem with our suite of tools. In this article, let's explore 5 common challenges when it comes to invoicing withi...
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Hello everyone, My name is Marc and I'm a new joiner to the New to Jira Service Management group! I have been in the Atlassian realm for over 10 years now and have setup many Service Management pro...
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Are Jira out-of-the-box reports not providing you with the comprehensive IT Service Management (ITSM) reporting capabilities you need? We hear you. That's why we've developed three new Jira r...
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Good evening, ya'll. Working on my apps. Have some questions. First and foremost, the modules, what programming languages are they actually suppose to be written in? I've seen...
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I am looking for suggestions for performing the status change of a ticket when entering a comment from "In Progress" to "Waiting for Customer". Any help, please?
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Hi! I have a problem... How do I hide projects from users who have access to the sevice desk? for example customer "A" I want him to have access to the jira service management as jira-service-desk-u...
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How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question. A-if the ticket involved a configuration change? B-what configuration?
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Hello! I want to study Jira SD Server Administrator on russian language. Somebody know same courses? (with to get a certification) Thank for advantage!
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Hi All, I want to schedule a script in Jira Service desk 3.16. Actually my requirement is, schedule a script in JIRA which will run on time mentioned time by the user while creating a ticket ...
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Hi All, I am using Jira service desk 3.16 on the server with 8 CPU, 20 GB RAM and 5GB JVM heap size. We are having 27000+ users , 7 projects in the JIRA. Also it is a single node application...
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Hi Jira Service Desk Enterprise Community! Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, w...
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As I am new to Atlassian products, I don't know if this is expected behaviour, but we have a customer that says he used to have a search bar in Customer Portal under the My Issues section that is no ...
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...traightforward, and only takes a minute of your time. Install two apps – one for Jira and one for Confluence. Select all the public Knowledge Base spaces you want to include in the search....
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Hello Community, I am having an issue with my SLA reports. I have an excel that I use to combine all SLA's, Created vs Resolved, etc. In Jira, I have an SLA and Created vs Resolved for each ...
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Hi Community, In the project where I work, we're just starting to use the Jira SD Server. Issues will come from users through two channels: via portal and email. The email must be the main/priority ...
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How to enable strip quote in JSD. We have that option in Software while adding incoming mail handler. How to add strip quote while using Jira service desk. Thanks in adv...
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Hi there community members, My name is Alyssa, and I work on the product marketing team here at Atlassian. My team is curious to understand why our Jira Service Desk customers decide to move from o...
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Hello! Do you have new buttons? For example
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Hi Atlassian Community, I'm Teresa from the ITSM Product Marketing team. Some questions for you: Ever wonder what is Enterprise Service Management (ESM)? Or think ESM is just about setting ...
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Hello! CONTEXT My business is using Jira Service desk in some departments, but not all of them yet. We are in the process of implementing Jira in all our depts, but meanwhile we need to get things ...
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Jira has a /status that can be used as an health check for load balancer ect. So it would respond with: {"state":"FIRST_RUN"} when healthy. But. while preparing the database at the ...
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Hi Enterprise community, Alyssa here from the Product Marketing team at Atlassian writing to you from Sydney. As we welcome spring down under, it's time to clean out our closets, cabinets, drawers....
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Currently, among all Atlassian products I'm using I've noticed that there are different timeout values defaults regarding authentication and "Remember me" feature. Application Authentication Tim...
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Hello everyone, i want to push the use of jira in my company. I'm working with jira since 2 years and half approximatively so i think i'm new with jira. So i wanted to know what kind of complex proj...
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Hey Jira Software & Jira Service Desk admins! I'm Alyssa from the product marketing team here at Atlassian. My team is curious to learn how you think about archiving issues when you no l...
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