Community resources
Community resources
Community resources
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- Tag: jira-service-desk-server
Tag: "jira-service-desk-server"
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G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
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Hi! 👋 I just wanted to share 5 rules on how SMART agents should work, that I believe can make a massive change on your CSAT score. Stop editing customers' tickets when they make a mistak...
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When your customers make a mistake in a ticket, what happens? They call agents. When customers don’t know where a ticket is, what happens? They call agents. When customers want to escalate tickets,...
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Problem The self-service approach is what we value and try to implement with our apps. Allowing customers to escalate Jira tickets helps us to deliver top-notch customer support and to speed up ...
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Customer satisfaction is at the heart of every successful company. Satisfied customers are loyal, recommend the company to others, and thus contribute to long-term growth. But are your custo...
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IT service management, often referred to as ITSM, is simply how IT teams manage the end-to-end delivery of IT services to customers. The incident management and problem management are core ITSM ...
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よくあるお問い合わせ Q.Jira Service Management(JSM)で社内での問い合わせの対応を社内ポータルとして活用しているが、カスタマースキームとJira通知スキームが二重管理となってしまっています。なにか改善策はありますでしょうか。 Q.下記のドキュメント内に社内向け内部サービスプロジェクトでは、 “カスタマースキームの無効化が推奨” とされていますが、なぜ推奨されて...
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Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
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Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release...
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Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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Back in January 2020, we released an article on “Is the ITSM Market Quickly Becoming a Two-Horse Race?” Now with the latest release of Apps Run the World’s report, we can see that this prediction has...
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.21...
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Over the past year, we’ve accelerated our investment in Atlassian’s Cloud Migration Assistants to account for the different types of data that our customers need to move to Cloud. Tod...
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On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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By default, Insight import functionality inserts concatenator character when composing Attribute value from more external data locator values. The default concatenator is space and it is not currentl...
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.18...
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Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk te...
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There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many tools we can use for such purposes, for...
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Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: Task What we have Deci...
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Problem I love Jira Service Management (Jira Service Desk), but let’s face it, one single field for uploading attachments is sometimes not enough 😞 Don’t see the problem with this form? ...
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Hi Community! My name is Charlie and I’m a product manager on the Jira Service Desk Server and Data Center team. I’m excited to announce that we have officially started the Beta program for JSD sup...
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Important Notice : This article applies only for Atlassian products on the "Server" and "Data Center" platforms. For Cloud, please refer to the following suggestion. Purpose This article pres...
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