Community resources
Community resources
- Community
- Tag: new-to-jsm
Tag: "new-to-jsm"
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👋 Hello Atlassian Community! As many of you explore Atlassian’s brand-new Customer Service Management (CSM), we know one question is top of mind: How do we keep the Customer Directory up to date?&...
- App Central
- Article
- crm
- csm
- customer
- jsm
- new-to-jsm
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The Federal Onboarding Challenge Federal HR teams face unique complexities that private sector organizations rarely encounter. Research from the U.S. Office of Personnel Management (OPM) reveals th...
- Government Professionals
- Article
- atlassian
- hr
- jsm
- new-to-jsm
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Hello Jira Enthusiasts, when agent receives the ticket I want to add groups in the assignee fields along with users and i want to asignee to groups or users .
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Introduction Data migration is a cornerstone of any IT strategy, and its importance has grown exponentially with the rise of digital transformation, digital twins, and enterprise modernization init...
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Hello Jira Enthusiasts, which is best third party tool for jira sandbox migration to production. our team focus to migrate particularly some parts after testing in sandbox like configs, settings etc...
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Hello Jira Enthusiasts, I am New to Jira JSM and want Guidance, Resources, any documents to start CMJ from your experiences. our team focus is to test particular things like settings, confi...
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Could we Migrate Settings, Configurations from Sandbox to Production Using Configuration Manager (CMJ) Add-On??
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It started like every other day. A customer logged into the JSM portal to raise a request. Simple, right? Except… it wasn’t. They typed, clicked, scrolled. 🤯 Forms looked familiar, but the exa...
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Picture this: A team celebrates a major service contract, a product of weeks of careful negotiation. The document is signed and filed away. Now, pan the camera to a different part of the building whe...
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Stop Managing Servers, Start Serving Citizens: The FedRAMP Cloud Advantage Data Migration from Data Center to Atlassian Government Cloud: Your Secure Path Forward Federal agencies ...
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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We are new to Jira and Jira Service Management and I am in the process of building out our projects etc. Does anyone use Jira or JSM to track applications that users are given access to ...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Dear Team, please share me with every announcement and news forum,
- JSM News & Discussions
- Discussion
- jsm
- new-to-jsm
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I'm unsure why this is happening and my search for similar issues didn't come back with anything similar, but when I try to access the Operations settings in our production instance, I get the follow...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-atlassian
- +2 more tags...
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As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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I got this question asked by an interviewer. i am new to jira. can anyone answer for this ?
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-jsm
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