Community resources
Community resources
Community resources
- Community
- Tag: on-call
Tag: "on-call"
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Hello, We have two teams with their own on-call schedules. Some members of Team 1 belong to both teams, but none of the members of Team 2 belong to Team 1. The goal is to avoid having these member...
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Hi. My business has started to use JSM, and according to the pricing and features page of JSM the free/standard version of JSM which we have should include "Manage and respond to incoming alerts wit...
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Hello, Is there a way to have a team schedule expand by default? ---------------------------------------------------- ----------------------------------------------------
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Hi there, We use Jira On-Call and we love it (so easy to manage rotas!). We would like people outside our team to be able to view our rotas. Is there a way to enable read-only access to view rotas f...
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Situation: there is a defined team, let's say for 1st level support. For the team I have an on-call schedule, having always exactly ONE agent on call at a time. Example: This allows me to assign...
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How can I efficiently create an on-call schedule utilizing a round-robin rule to ensure fair distribution of tickets, particularly when shifts overlap? What strategies or tools could facilitate this ...
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I am trying to get our JSM Customers to be able to see the OpsGenie on-call schedule, but haven't figured out how to make this work. I have subscribed a shared Outlook calendar to OpsGenie, and the ...
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I have a on call schedule of the last month but it does not reflect what actually happend last month so we want to adjust it as users are being compensated for the hours worked. Is the only ...
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Hi I have several clients with different SLA configuration in my Jira Service Management portal and I would like to setup on-call in OpsGenie depending on the SLA attached to a Client. I tried sever...
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We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is th...
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Hello, Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week? Thanks, Zaid Darras Systems Administrator
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Hello, I need a way to show the other teams our on-call schedule Thanks, Zaid Darras Systems Administrator
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Hi there! Testing Opsgenie and I can't figure out how to set up on-call-schedule such a way as not to take into rotation weekends (Saturday and Sunday). Is it possible? Thanks for the help!
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getting an error loading a couple schedules when I click on the on call tab in my jsm project. One out of the three schedules does show though. I can see all the schedules in opsgenie. Even try to di...
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Is there any way to change the time range on the On-Call page from the OpsGenie integration? It defaults to show a two-week range but for our office that is far too much as our schedules are the same...
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I want this feature (and its enabled in my Software Project) but I can see how to configure it. Has anyone else configured this yet and have it working?
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