Atlassian Automation

Any idea why an automation rule would run successfully in my personal space but not in a separate shared space? I'm the admin of our knowledge base and I'm trying to assign the status "up to date" t...

• Question
• automation

Dear Community, I try to use a complexe regex to parse an mail adress from a specific scheme of a ticket summary. Which smart value is able to use the result of this regex as "send to" in the "send...

• Question
• automation

Hello ! I made a set of automation based on a form, which trigger a cascading effect of multiple automation (up to 26) Jira Automation detect this as a loop even if all rules are different and don'...

• Question
• automation
• cloud

I have created a couple of custom events, such as "Issue Ready for QA" and "Issue QA Passed". I want to run automations based on these events, but I can't see any of the custom events to be selected ...

• Question
• automation
• event

Hi, I would like to set up a notification to MS Team with webhook. When creating the action, it is not possible to paste the webhook URL, because the field is not an input type, but a selection (dr...

• Question
• automation
• jira
• jira-software
• jira-software-server
• server

I need an automation that creates an issue every month, however every 3 months the issue being created needs to have some additional quarterly information on it. I can create an automation that runs...

• Question
• automation
• jira
• jira-software
• jira-software-server
• server

Hi All,   I have created the following automation to auto-assign the tickets, and the JQL queries are validating, but the rule automation log shows- no action performed- The issue did not matc...

• Question
• automation

Hi, So I´m currently trying to fetch all of my epics from the project but am encountering the problem that the comments field is an empty array even tho it isn´t empty and that there are comments on...

• Question
• automation
• cloud

Hi, I have a Form that I use to attach to an issue on JSM. This form has a Custom Field, which is a list of checkable Items (e.g. Custom Field of Softwares, with each software a single checkbox item)...

• Question
• automation
• checklist
• forms
• jira-service-management

I have a form create an issue that follows a set workflow through 6 standard workflow progress points (call this workflow A). As that issue goes through those workflow(A) points new subtasks are assi...

• Question
• automation

I have a subtasks that requires a user to fill in a data field with a value. What is the best methodology to have that data push up from the subtask to fill in that field at the task level? During t...

• Question
• automation

Hello, I configured the rule that calculates the total of "Time tracking" on the epic level each time the user enters the value into the "Time tracking" field on its task.  The issue is that t...

• Question
• automation
• time-tracking

Hello, I need to create an automation rule to reflect the correct total of the "Time tracking" field on Epic as a sum of the "Time tracking" values of its tasks.  I made the following configur...

• Question
• automation
• time-tracking

We have an automation that posts a message to Slack when a Sprint starts. It works exactly as we want, however we have one small missing feature for which we're 1) unsure if it's possible at all and ...

• Question
• automation

Hey Guys, Just popping this question here perhaps you had it before and have a clue why it would happen. Basically I created this automation here: Trigger scheduled daily monday trough friday t...

• Question
• automation
• cloud

  I have a variable (mylist) with list such as 50810, 50811 which is populated from a web request. I was able to convert it into an array like ["50810", "50811"] using .asJsonStringArray ...

• Question
• automation

Hi All, My usecase is this ticket - https://community.atlassian.com/t5/Jira-Software-questions/Smart-values-for-copying-multiple-labels/qaq-p/1882892   I have a variable {{varLabels...

• Question
• automation

I am attempting to build an automation that will duplicate insights documents that are attached to an idea in Product Discovery over to the associated epic that was created via the "create a delivery...

• Question
• automation
• cloud

Hi, I am looking to extract information from a specific section within a Confluence page. I am having trouble with which Smart Values to utilize. For example, I have an automation that triggers, an...

• Question
• automation

Hello,   I have an issue hierarchy where we have Initiatives (Parent) and Epics (Child).  We have a custom field in both issue types that is Custom Field type "User Picker (multiple users...

• Question
• automation

Hello community, has anyone applied the management of supplier and / or customer service contracts with Jira? If so, how did you do it, did you use Assets or maybe Jira Software to integrate it wit...

• Question
• automation

Hi Atlassian Jira Community Developers, I am working on a ServiceNow Jira integration and I am currently getting an error on the Reporter field. I am passing a valid display name from the ServiceNow...

• Question
• automation

I was trying to split a string that was | delimited. Turns out .split("|") broke it into a list of individual characters. Instead .split("\|") had the intended effect. So | requires an escape char...

• Question
• automation

Hi all, I want to use Automation for Jira to add a new row to an Excel file (on either Sharepoint or Onedrive). Has anybody done this before? And if so could you tell me how you did this?   ...

• Question
• automation
• cloud

While raising a ticket via form , i want users to link another ticket from the from interface. is there a way to do it?

• Question
• automation