Atlassian Automation

We use forms (formerly ProForma) for inputting issue data. When a form is submitted, a PDF of the form is created and attached to the output. Recently, we have noticed a strange error: When a date i...

• Question
• attachment
• pdf
• proforma

User Stories in project AA (AA-##) are linked to the service desk request issues that initiated them (SD-##).  I'd like to use the change of status of the AA issue from Backlog to In Progress t...

• Question
• automation

My organization has some reporting and invoicing tasks that need to be repeated monthly. We don't like the build-up of clones that occurs when issue creation is simply automated, instead we just want...

• Question
• automation
• recurring-task
• transition

Hello, A rule should be created that automatically adds a specific participant to an issue when a certain list of reporters (customers) raises it. Is there a way to do that? To date, I can only se...

• Question
• automation

Hi there, The attached screenshot shows an automation rule for the following process: trigger manually in project A create new activity in project B link new task (project A-B) change status fo...

• Question
• automation
• notification

Hello, I want to ask if there's a possibility that Jira nearby Creating Tickets, take from Ticket Text field Specific Text as Labels (For Example Failure Number and Location), and how to implement t...

• Question
• automation

Hey there, If I want to create a rule, where a certain list of reporters (customers), when raise an issue, a specific participant automatically gets added by default in that issue.   How ca...

• Question
• automation
• jira-service-management

Hello,   I'm hoping that this will be useful for anyone who are migrating from team-managed to company-managed Jira and needing to convert their historical story point estimate to the native S...

• Question
• automation
• company-managed-projects
• migration
• story-points

Hi everyone, I'm having trouble adding the number I received with a web request over the date. These are the steps I try; 1. Some trigger 2. Send Web Request 3. Creating Variable I am gettin...

• Question
• automation
• date
• due-date

Hey Guys....I have custom fields, such as "Customer" (which is a drop down menu), "Non Conformity Type" which is multiple checkboxes in a list, and "Complaint Type" which is 2 options, 'internal or e...

• Question
• automation
• custom-field
• customer
• field

Hi, I would like to have an Automation rule such that when any Issuetype is moved to either Epic/ Initiative type the Sprint value should be cleared. This rule is applied for a Single project. Can ...

• Question
• automation
• cloud
• jira
• jira-cloud

Hello, how do i set a automation rule to re-open an issue that is completed status if commented by a customer?

• Question
• automation

I have 2 projects.  When a ticket is raised in project1, a ticket is auto created in project2 and added as a linked item. the project 2 ticket is only created and linked if a specific field has ...

• Question
• automation

Hi guys. See if you can help me find this gap that I can't identify. I have this automation with the function: Clone a change and the trigger is through a field...That is there is a button where...

• Question
• automation

Hello community, I have the following case scenario that i'm fighting with.  When I create a parent issue (e.g. user story) I populate a field called "Team".  Once the parent issue is cr...

• Question
• automation
• cloud

I am currently using an automation to create an epic and stories every month.  I have the automation setup like this: Trigger: When: Scheduled - The last day of the month Then: Create Epic An...

• Question
• automation

I have the following query in the lookup objects in automation:   objecttype = "Contact" and "Team" = {{"vAssignedTeam"}} that works when the variable vAssignedTeam does not have a space ...

• Question
• automation

Is it possible to add only docx attachments to an e-mail with Automation for JIRA ? I am able to attach All the attachments by using below. But only the requirement is needs to add docx attachments....

• Question
• automation
• data-center
• jira

Hello, I'd like to test out a few options for implementing an incremental ID either as a custom field or potentially an Asset Object database or attribute. It needs to be in specified format with s...

• Question
• automation
• jira
• jira-data-center
• jira-server
• server
• +1 more tag...

I'm having an issue converting an old JSD (Legacy) Automation which is using a "Customer Notification" template when sending e-mails.  This template has elaborate formatting (HTML I believe).&nb...

• Question
• automation
• jira-service-desk

Hi Guys,  I'm creating an automation that when a value is changed it is updated in another issue that is linked.   However, the field is an Insight object and it does not appear in the l...

• Question
• automation
• cloud
• jira-service-desk-cloud
• jira-service-management-cloud

So i'm trying to automate the release notes and create a confluence page once new release is created. page is created however i'm having issues updating the page since it requires an increase in vers...

• Question
• automation

Our releases field contains set of values. Now I want to restrict the user from selecting the "Completed" releases. Expectation is, users should not create any issue with completed releases. How shal...

• Question
• automation

Hi, I would like to know if you can help me with the following problem: I have created 3 rules to assign incidents in Jira, these 3 rules are the same in them the only difference is the list of peop...

• Question
• automation

Hi, We are using Jira on cloud. I'm trying to find a way to ask the user to do something online, when he changes some field on the form. Example: User is updating field x to value "Yes", as a res...

• Question
• jira-cloud