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Community resources
Community resources
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Jira Service Management
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...enerated in the specified template. If you wish to share the proposal with your customer as a link, you can use the public link feature. This allows you to share the proposal with anyone w...
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We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many age...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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Starting today, use Jira automation’s powerful engine to create rules powered by emoji in Slack. As long as you have Jira Service Management chat set up, you can visit to your automation settings to ...
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Do you have a need to assign incoming requests to different agents based on the hour of the day? In most cases teams do have this need, or at least my team does. So how do you do this in JSM. Well, y...
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Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
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Hello Community! 👋 Fresh off the back of Atlassian Presents: High Velocity, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Sydney or...
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Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
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We all love when issues are closed. One more success to celebrate. One less problem to worry about. That's why watching Opened vs. Closed reports makes everyone happy, regardless if these are softwar...
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Hello Team 👋 I'm Mohamed Hassan, a Product Manager on the JSM Assets team, overseeing the consumption of Assets data. Our focus extends to various aspects such as viewing Assets information within...
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If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
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Greetings, amazing support teams! 👋🏻 It’s Derya from Appfire. At Appfire, we’re dedicated to streamlining your workflow to ensure a seamless experience. A vital aspect of this is ...
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🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
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Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
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...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
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Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
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We’re excited to announce that registration is live (and free) for Team Tour: Singapore 🎊 Join us live at the Marina Bay Sands Expo & Convention Centre to learn from Atlas...
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...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
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Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
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...utomate the customer comments into the linked ticket. When using automation to push comments back and forth, you can limit the comments by filtering on public/private as well as through the link type, s...
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Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
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We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
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Hello Community, My name is Manpreet, and I’m a Product Manager for JSM Cloud. Today, I am thrilled to announce an enhanced experience in how Jira Service Management handles images received via e...
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ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so muc...
