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Community resources
Community resources
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Jira Service Management
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Hello everyone! We are excited to announce that in a soon to be released update to Jira Service Management, Jira Software and Jira Work Management users will be able to view and edit the contents o...
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Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating in...
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TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting a...
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...nother project. This will make it easier to drive consistency across your projects, and simplify the process of managing calendar changes (e.g. public holidays). How it works On the Service l...
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Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Requ...
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UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. ...
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...eams to the members of your company. External Customers - Users who are outside of your company, often a subset of the general public. Where your company provides a service to external individuals/g...
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You can now binge all 7 episodes of our JSM Lightning Talks on-demand. We designed this free webinar series to help you unlock high-velocity teams with Jira Service Management. We’ll cover deep div...
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...ere is our script: public class setServices { public static void main(String[] args) { String teamId; &n...
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Hi Community, In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation. &...
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
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Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
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このページでは、「“ちび”っとJira Service Managementを体験しよう！キャンペーン」について、よくある質問とその回答をまとめています。お探しの質問と回答が見つからない場合は、 キャンペーンの内容については、「ちびっとJiraを体験しよう！」キャンペーン事務局 atlassian-campaign@event-info.jp にメールにて...
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...enerated messages, display the user’s public name Always display the portal name of this service project [NEW] How do I change my custom sender name for my Jira Service Management p...
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This workaround is meant to help projects where it is necessary to get information from an email request's description field and enter it into specific Jira Custom fields. This saves time in a daily ...
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When running a CSV import for Service Projects, it’s not possible to import the request type field with its current names, like “Get IT Help“ or “Onboard new employees“. It’s necessary to use the r...
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Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components t...
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Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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Hey everyone! The purpose of this Community article is to provide a couple example queries for using this experimental API with both cURL and Postman, which is in reference to the KB API Developer ...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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As tracked at JSDCLOUD-4317, Jira Service Management's CSAT survey comments are not searchable via JQL. This article introduces a workaround to make them accessible via a custom field....
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Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
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Hi everyone! This article is to provide a quick overview of how to pre-populate fields (such as: summary/description) from a Customer Portal URL. To do this: Navigate to a Customer Portal R...
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Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: Customer notification Error when trying to open the attachment ...
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We are very excited to announce that work categories can now be used across all of your service desks (these were previously pre-built into the ITSM template). Additionally, we’ve shipped feature imp...
