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Jira Service Management
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We are excited to announce some important changes to the way issue counts are loaded in Jira Service Management. This change will help balance load for large scale projects, and identify inefficient ...
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When a ticket is Waiting for approval, all the Approvers can access the ticket, however, after its approval, only customers involved should have access to it (Reporter/ Request Participants or member...
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Hi everyone! This is Jehan from Jira Service Management Cloud with a new Feature Labs release. We are excited to "Default Request Types", a new feature that will ensure that issues no longer lose...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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For any team in Jira Service Management Queues are the mission control for the project. As an Agent this is where you categorise effort, make prioritisations decisions, and launch into action. As t...
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Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resou...
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There are two steps to downgrade from Jira Service Management Standard to Jira Service Management Free. The process will take about five minutes to complete. 1. Remove agents so you have n...
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SUMMARY The purpose of this article is to illustrate how to auto-fill custom field values using a Web Request Automation Rule, after you set Organization properties on the Organization field. Ben...
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Important Notice: This documentation is no longer functional due to the deprecation of Forms Properties. For more information, please see the Atlassian Changelog. To access forms properties after t...
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Note: Due to the overwhelming response, I may take some time to get back to you but would appreciate hearing from you! To the awesome folks here on Community! My name is Jehan and I'm a product m...
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Hi everyone, We are so excited to announce that registration is now open for the newest series, Lightning Talks: Marketplace! Could your team benefit from improved flexibility, increased eff...
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28 September 2022: Thanks for your interest in helping us shape and improve Jira Service Management. There's a new Update on Jira Service Management customer feedback – September 20...
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...equest participant <> follower syncing: We now sync Halp followers with JSM request participants. Request participants added in Jira will now get updates in Slack on the ticket, including public c...
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Update: This release received strong user feedback. We contacted many of the commenters and are following up with updates that are outlined here. Hello everyone! We are very excited t...
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2022年6月29日(水)に開催された、Jira Service Managementのチャット連携機能をテーマにした、アトラシアン主催の無料Webセミナー『チャット連携で問い合わせ対応にスピードと透明性を ー Jira Service Managementで実現する対話型チケット管理』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからア...
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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TL;DR: Paid cloud accounts can now request early access to try Jira Service Management’s new incident management integration for Microsoft Teams below. Hey Atlassian Community! We’re excited t...
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We are very excited to announce the release of a new experience for configuring request types in Company Managed Projects. This experience will make it easier for you to create service catalogs that ...
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Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release...
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...first iteration of this feature we only support public and secure web addresses (https). We are looking to expand this functionality further in the future by adding authentication. In the m...
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Hello everyone! We are excited to announce that in a soon to be released update to Jira Service Management, Jira Software and Jira Work Management users will be able to view and edit the contents o...
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Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating in...
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TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting a...
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...nother project. This will make it easier to drive consistency across your projects, and simplify the process of managing calendar changes (e.g. public holidays). How it works On the Service l...
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Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Requ...
