Community resources
Community resources
Community resources
- Community
- Tag: chat
Tag: "chat"
-
...equest URL. Any consequential messages are added to the request as a public comment. ☼ It's really useful, as you can imagine... I can receive a chat, create an issue, and respond to that as w...
-
Hi, I want to know if I can embed JSM chat feature onto my websites is it possible? I see that there is a way to use this chat in teams and slack, but I want to embed this as a s...
-
Having struggled with "Chat for Teams" (and watching this video) I realised my experience is very broken. By default, I had to [request] the "Assist" app to be available, because it was not a...
-
We need users' managers to approve some requests, and we want to speed up that process by having the managers approve them via MS Teams. The users and their managers are Customers in JSM. However, af...
-
My company uses the chat system available in Confluence to provide support services to our company's sales agents. The problem I'm facing is that the chat does not make any sounds on the sales a...
-
...roject setting I disconnected Teams (in Project settings > Chat), then i uninstalled the Assist app on Teams. Now I want to link the project service to Teams channel again, so i set the "Add to T...
-
For at least two of our JSM projects the Assist Chat integration in Slack is not relaying issues created in Jira back to the Agent Channels. We have noticed some other wonkiness since the d...
-
999
-
...urrently, I've setup a webhook automation, that posts details of the ticket to a public slack channel on submission. But, the issue is, users still need to comment on the ticket inside the portal to a...
-
Hi Community, i am currently looking at and testing Atlassian AI. i have connected a JSM project to a slack channel. the customer can then ask questions or ask for solutions via this channel. everyt...
-
Hello, recently migrated from Halp to JSM, and just like in Halp recipes, I would like to create emoji shortcuts, I've searched through a lot of articles to confirm if there are any limitations to th...
-
...nnabelle ----------------------------------- Hello everyone, I would like to have directly on each board in my workspace, a slack or an instant messenger where I can chat with the collaborator. I would like this messaging t...
-
Hello Everyone, I have a weird one that I haven't been able to figure out. We are using JSM Premium and I have setup the Chat feature. I am able to connect out project to various s...
-
Good afternoon, does anyone know if it is possible to remove the automatic message in the chat with the client in the portal about the change of status, as it clogs the chat itself and some m...
-
I would like to add a different slack workspace for jira service management using the assist app, however when i go into chat in project settings it says i cant connect to a second slack workspace....
-
Hi everybody, I just activated the Microsoft Teams integration for agents to create Chats and Meetings directly from an incident. So far so good...but...why is that only available for Incidents? Chat...
-
hi team, Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team? Thanks Regards,
-
Hi 👋🏼 We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat. We began to explore the Chat feature but I have a couple of q...
-
Is it possible to create an automation in Jira to send a message in google chat? If yes, which chat link should I use? And which method should I select in automation?
-
I would like to stop folks from commenting on Features, Stories, Tasks and Defects in Jira Align because most of the folks who would care about those discussion seldom log into Jira Align ...they wor...
-
In the Jira Service Management Customer Channels the Chat option only supports the option to configure Customer Chat using Slack. Whilst Slack is an awesome platform, we don't use it for our c...
-
I've implemented Assist (Chat) in Slack to improve communication on Service Desk requests, but even all my Service Desk techs don't seem to see issues using it. One of the main uses is to make it s...
-
I have installed and configured Confluence Cloud connector inside MS Teams. I have used "Add to me" option and added the "Confluence Cloud" bot inside MS teams. In my laptop it works perfectly fine, ...
-
I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel... Is there documentation stating it can only ...
-
We have several applications using in our organization and we need to to have an chat feature that integratete all the application alin gwith jira. Can we have any suggestions from you for this. trhanks
Copied to clipboard
