...urrently, whatever is in the request or in the attached form is visible to the customer. Thank you
Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to c...
Hi everyone, I would like to have it so that when someone submits a form for maintenance, there is automatically a maintenance event created on statuspage
As defined above, I am looking to improve the ease of use for the user when completing our form. There is a section of the form that requests 4 different types of personal info for one purpose. S...
...ot been in the backend of jpd in a bit but noticed that the Create Idea form looks to be now tied to the views and the fields added to that view Was this changed at the same time as the template r...
I have a web form and a Jira Service Desk portal form. Initially, whenever someone filled out the web form, a person had to manually complete the Service Desk form. Later, a script was created to a...
My organization is using the JSM "Report a maintenance issue" form for our customers (aka staff) to report/request maintenance. For a better UEX, the form has been built using conditional fields to e...
Does triggering the idea form only work via link , or is there a way to get the form modal to display when users click "create idea" on any of the views (or even just the view you select). Am I m...
Hi, I'm implementing a new JSM and now I'm creating a "request form" for the portal. If I create a form from a template, they all contain the "Urgency" field by default. And here I need to get my b...
Hi team, I get an exception when I invoke this API to save a form template on Jira. This operation is to add about 100 new choices into one dropdown field in the form template. o...
...ocumented, or at least the documentation is very obscure and hidden. At first I had a method in my SDK that used to fetch the options of each form field like this: def _fetch_proforma_options(s...
My company currently uses Proforma in Jira and I have setup a form with multiple fields for users to enter their information into. My admin has then setup a way to combine all the fields I've c...
Hello everyone, I have created the following form structure in Confluence. I have a Panel which contains an Issue forms which contains a second Panel. The second Panel contains t...
Hi, We have setup change requests using a form attached to the change request type. After initial submission the issue goes to a "Plan" (Not Started) status where pre-populated fields are u...
Is there a way to create an input form/page in Confluence to capture information (intake form) and then convert that information into a Jira issue/ticket in a project. Can we also s...
Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.". That s...
Dear Jira Experts, I have a group of users A, B, C, D, E, F, and G, and this group has access to a project. Within this project, we have several Issue Types: Form1, Form2, and Form3. Now, I'm c...
Hello friends, Here's my use case: Want to set up a form for business to request a project. Want that form to replace our current project charter document (as these require the same fields). N...
In my form, there are many required fields marked with an asterisk (*). When I download it as a PDF, these asterisks are still visible.
How do I rename a form on the app: Form macro builder for Confluence I don't really want to start the form again from scratch if I need to rename it. Will all data completed be lost?
I want to get the design of a form. This contains the field id, accepted values (radio, dropdown values and their individual id). I can't remember how i used to get this.
...witching to another site might spook some customers Not having an integrated/embedded form seems really outdated and unprofessional I know there is the widget, but I don't want to use this - it's u...
Dear Jira Experts, Thank you for reading this question. Below screenshot states my Editing issue form's questions, However, when I click the Create button, no matter which type of form, C...
Dear Jira Experts, So I have this default Editing form. How do I change its Field Configuration? This new Field Configuration is used by 2 other forms. I would like to have this Editing form in t...
I want to use the automation action "Attach form" to attach a form in the Customer Portal after triggering it. But I don't know how to attach the form locked for editing by customer. If t...
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