Community resources
Community resources
Community resources
- Community
- Tag: resolution
Tag: "resolution"
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Hi guys, I'm workin in an gemran authority, we're using the so called "simplified Jira workflow" in our Simple-Scrum projects. When an issue is done - really solved, tested and done - , I would lik...
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Hello, We have a broken ticket. An automation modified it, but left it in this state : Status : ToDo Resolution : Resolved Now we are not able to : - unset the resolution (even the "edit i...
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit confusin...
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Hello, We would like to export the status change timestamps in order to measure our progress regarding bug resolution (you can see our bug flow in the attached screenshot). I can't f...
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Weare importing a lot of ticket from another tool to jira. some of them are in the state "concluded" so their field resolution must be set to "done" during the import. the mapping of this field h...
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Hi everyone! I've got a question about workflow transitions in Jira. I've got 4 different transitions that lead to the Canceled status, and I want to set the Resolution field via a post function....
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...equest is resolved" But some of the requests are closed with resolution as Invalid Request, Not applicable, Partially resolved. In this case, the standard content causing confusion to customers. Is there a...
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Hoping for help with this situation. We use company-managed projects and have multiple projects, some that use the same workflow. Problem: For some users (not all) issues automatically have the resolution...
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Hello, I am encountering an issue where the green progress bar in the epic panel only updates when issues are marked as "DONE" but not when they are marked as "ARCHIVED." I have ensured that the resolution...
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...ersion with Post Functions, then I clear the Proposed version and set the Resolution to Done (this last step seems to clear out all the fix versions and only leaves the latest). Any suggestion? T...
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The resolution has been corrently configured with the necessary post-function when an issue is set to done, etc. How long does it take for the resolution date to appear with a DD/MM/YYYY HH:MM f...
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I am starting to customize our Service Management system for our workflow. In issue resolutions, I see two that seem very similar. Won't Do - This issue won't be actioned. Declined&n...
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Hello, At present, the order of Resolutions is the same for the whole Jira instance. We'd like to change the order and the default of Resolutions by project (Company-managed projects only). For i...
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Hi, Due to the nature of business, i had to add all Resolution categories used for Incident, Change, SRs, etc, in the Resolution Field. Now to avoid user confusion and keep data clean, i have c...
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Hi All, We have a case where resolutions were not turned on and the team kept taking issues through different statuses and eventually marking them as done thinking that indicates the completion of t...
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...he issue. Does anyone know if it’s possible or how I can create a template or clone a ticket to track and document the workflow process and resolution once I or someone on my team finally resolves t...
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Question about resolution notifications to clients on server/data center I have several resolution options enabled on my project, can I select which of the resolutions would trigger t...
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After a recent Migration from the old standalone Confluence to the Atlassian Confluence Cloud, clicking on thumbnails no longer bring up the full-sized version of the image. The thumbnails...
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After a recent Migration from the old standalone Confluence to the Atlassian Confluence Cloud, clicking on thumbnails no longer bring up the full sized version of the image. The thumbnails simp...
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We want our customers to receive CSAT-surveys every time the resolution is set to "done". Since the out of the box process sends a survey every time any resolution is set, I wanted to try to make t...
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I am extracting some old Jira data and have noticed some issues with a Resolution but an empty Resolution date and vice versa, some issues with a Resolution Date but an empty Resolution. I've t...
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In the Atlassian support article, updated April 2023, Best practices on using the "Resolution" field it says There are many native functionalities in Jira that depend on the "Resolution...
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Hello, Is it possible to set a epic's child issue's due date based on the same epic's another child issue's status change to "done" ? Here is what I have and it seems like there is a disconnec...
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Hello, The tickets that were closed on the "Service Desk" side in JSM were closed in how many minutes/days/hours. How can I report this? I need a company-based report on how many minutes the close...
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