Community resources
Community resources
Community resources
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- Tag: time-to-sla
Tag: "time-to-sla"
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Hola, quiero realizar una automatización que se me envien por correo todas las incidencias donde su SLA se venza durante el día de hoy. Y que salga a las 9:00 y 13;00 horas
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's. ...
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Hello team, can anyone confirm what happens to SLA history if I delete an SLA from my JSM project? We have an SLA we want to delete because we've made some team changes and no longe...
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The image below is what happens when I export these 2 columns which are time until SLA breach. (e.g. 0:29 means 29 minutes until SLA breach for response same applied to SLA for resolution). However,...
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I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...
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Hello! I'm struggling to find a way to capture the average SLA for Time to first response for issues within the JQL: "Time to first response" = running(). This include all issues where their S...
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¡Hola! He configurado tres SLA en mi proyecto, pero el de "Tiempo hasta primera respuesta" está generando errores. Hay algunas tareas que, por mucho que respondas con un comentario a cliente, el SLA...
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How we can configure JIRA for real time SLA monitoring, reporting and alerting
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I have created Time to SLA - Detail report with SLA columns and issue columns selected for the report. Post generating the report which is correctly showing on screen when I export the report SLA col...
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Hello, I need to be able to send out email notifications to external email addresses from the Plugin Time to SLA. I configured the SLA's, all good, they are showing up and working as expected. The ...
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Hello Atlassian Community, I'm using the Free Hosted by Atlassian JIRA Service Management (Cloud) and I'm also using the Time to SLA App for the SLA's. All good until I want to add the Time to SLA ...
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I have two projects. Every project use linkedissue for link tickets between both projects . One project is to create the purchase order, and the other is to receive invoices. Each project has a diffe...
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Hi, I have Setup sla by time-to-sla and use the time to Sla Gadget im jira Automation. The Rules worked, but the audit log ist not written. We have only the paid Version installed . How can we alle ...
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We have a requirement to reset an SLA at certain conditions so we subscribed into Time to SLA by Appfire cause they provide the functionality we need. We've been running this for months no...
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Dear all. I set the SLA goal as “enters In_progress status” like the attached file. But, sometimes(about 50%), when I update the status “In progress”, the SLA is not updated and the elased time, an...
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Hi, I'm using time to SLA. I WANT to create visual reports using EazyBi. Although I followed the guide below, https://confluence.snapbytes.com/plugins/servlet/mobile?contentId=38175930#conte...
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Hello together, we are using the latest Version of Time-to-SLA and fo course Jira Server, but we are facing a beauty fault in our Dashboards and/or on Tickets. As you can see on the followi...
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I am working with the conection the Api Jira Atlassian with the Google Sheets. That is work. But the problem is make the "ingesta" or take the information about de Time to SLA and write in the Google...
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Hi! I'm trying to get targetDate value from TTS field via Jira api and it only returns this value: Though in Groovy scrpits I can obtain values from objects inside ArrayList: Are this value...
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Hi! I have a Time to SLA "TTS - Duration Field" custom field which contains a "timestring" value type. I need to convert this duration to millis, but Date.parse doesn't work for me: Message: jav...
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Hi! I'm designing a script which can disallow chaning SLA if target SLA will instantly fail (become overdue). To calculate this I need to subsctract current working duration from target SLA max reso...
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Hi! Can I please get a detailed database schema for Time to SLA plugin? Need to find "Overdue duration field" table. Thanks! Found this article: https://confluence.snapbytes.com/displ...
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....MutableIssue; import java.util.ArrayList; import java.util.stream.Collectors; public Object GetInsightObject(int key){ Class objectFacadeClass = ComponentAccessor.getPluginAccessor...
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Hi! I need to implement following logic: After an issue field was updated, execute a Groovy script recalculate SLA value with Time to SLA plugin What is the correct way to do this? If a custom...
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Hi Guys am facing issue in configuring the Time to SLA Plugin Can Anyone Help me to configure this plugin.
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