Community resources
Community resources
- Community
- Tag: halp
Tag: "halp"
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Hi all, I would like to have our Assist Teams App setup to have the ability to create all our current request types. After getting it setup, I have no found that forms don't display and only ...
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I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to a...
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Hello all, Small IT Helpdesk team, simple setup just a few forms handle incoming requests via Slack. Initially, we bought Halp, got migrated to JSM, so we are not super proficient i...
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Hello, we setup Assist/Halp in Teams a few years back with no issues, but it suddenly stopped working. It looks like our account is either completely wiped and not loading correctly when I log into t...
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Je sollicite votre aide sur l'élaboration de mon projet Depuis que je me suis inscrit sur Jira,je n'avance pas car j'ai ne sais pas par où commencer Besoin également d'une communauté po...
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Где и как получить пароль для Трелло? почему нет инструкции?
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On a single project we have multiple large groups inputting tickets via the portal. They each have their own request types within the portal. We are using the Atlassian Assist Chat functionality to s...
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Does Atlassian provide documentation for migrating Halp tickets to JSM? Is Atlassian sunsetting Halp? When will that be? Will users still be able to access the system or will it be c...
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Hello, I have this problem. I can't sign up for an account on bugs.mojang.com and I don't receive any emails. I've tried using a different email and a different nickname, but nothing helps!
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Continue seeing: Your subscription for Halp is over. Please select a new plan to continue using Halp
Hi there, No matter what I do, I can't seem to get rid of the "Your subscription for Halp is over. Please select a new plan to continue using Halp." bot response when setting up our Slack channel....
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Hi team, Atlassian assist used to be a great solution for Slack / Teams helpdesk, From what I read for official release notes on Atlassian's page, they move Atlassian Assist completely to Jira Servi...
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Hi Jira Helpler: Could you please help to figure out the problem of this? Today I found I have no access to this link which I did have accessed it days back: https://razorgroupgmbh.atl...
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I didn't sign any term and they changed my trello subscription to annual and I want to pay monthly I want to remove my card from the account and I don't want to pay the annual amount because I never...
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Hello all, I would like to use Help Center to serve my customers with a help center and I am looking for inspiration and best practices on how to set this up. All the documentation that I can fin...
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We recently added Assist to Microsoft Teams, but our triage channel isn't showing all tickets. Opening up the Assist app and clicking on the Tickets tab, we can see that not all tickets are listed. N...
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Hi JSM community, I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and...
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Is there a way to turn off only one particular customer notification ("Participant added") for certain user or myself without changing project settings? Or more generally: Is there any option to edi...
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Hi All! Wondering if anyone can help me at all. I have managed to add branding and change the header of our help center but the rest of the page is just white, is there a way that this can be chang...
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For the Teams chat function (Assist/Halp), we are trying to test for our JSM project. However, when we installed the app, it connected automatically to a "Default queue" which lives in the Halp app....
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Is it possible to create different portals for clients within 1 project. It is completely illogical for each project to have a portal, why work with many different projects for customers? It basical...
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We've inherited a help center that has a company managed software project tied to a portal and would like to remove the portal from the help center so customers can't access it. I can't find any deta...
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Hi, I searched around about the in-moderation flag on the forum and according to some posts from a couple of years ago it's possible for posts to get stuck in the moderation queue if they trigger a s...
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What my company uses: - Slack and Teams for support questions with external customers - Slack for our internal discussions - Jira for ticketing - Confluence for an external "Client Wiki" that can...
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Hello, I created a Request Type form and embedded a form within it However, when setting up the Chat slack integration with Halp, only the fields from the Request form show, but not the f...
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Hi all, I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of ...
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