Community resources
Community resources
- Community
- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
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Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
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Hi, We are running Jira Service Management in a cluster of two VMs with a PostgreSQL database in the production and acceptance (AQ) environments. We would like to perform a refresh of the acceptance...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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As stated I have a user who is in the permission group to browse users and groups. However, he is unable to search for names, even his own, when inside a project. I have tried adding a secondary perm...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
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Hi all, I have two asset object fields, called Field A and Field B. Let’s say I added the value “Jira” to Field A, and later changed it to “Confluence.” Now, I want to store the original value, "Ji...
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Hi, Since last time we upgraded our Jira Datacenter instance (Core and Jira Software to 9.12.25 and JSM to 15.12.25) some of our users can't paste a link to the comment field with display link inlin...
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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I am using Jira Service Management data centre and I want to make certain fields read-only after an issue reaches a specific stage (status) within a workflow. I.E. I want to lock down the Change R...
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
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Hello In our JSM we use an email channel which works fine. But when people forward an email only the upper part is added not the forwarded content, which is annoying when they text "look last ...
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Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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We have granted our asset developers users with the permissions to edit values for specific object types in a object schema. Due to some internal business process, we do NOT want them to be able to m...
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What is the link to do this ?
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We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via...
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How to automatically set the text attribute type to a default value "2025" or most preferably a dynamic value of the current year at the time of object creation in Jira Data Center asset management? ...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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