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Community resources
Community resources
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- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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Dears, I am using Jira service management over Jira data center and I added filed to view edit screen and I want to allow only users with certain privilege (user role) to edit this filed
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is a...
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Is there a way for Jira Automation to kick in when a specific issue is cloned? Something like: When: Issue created If: issue clones XXX-1234 Then: do some thing
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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I have configured our service desk to retrieve emails sent to our Google email system addressed to our help desk service account. And it does that. But, for every email it retrieves...
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Noticed a chuckle only this community can fully appreciate. Sometimes my company struggles with properly handling issues when people leave.
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Using an internal JIRA server v10.3.1#10030001 we are getting errors when trying to enable SSL connection for the LDAP lookups. The initial connection to the server passes but when you test a ...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hello, i am having an issue getting the "field help" to show on our JSM portal, it shows a '?' beside the applicable fields, but when hovering, or clicking , nothing shows. Has anyone else experience...
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We are running on JSM datacenter version 9.12.16, and the team is asking if we can enable "Groups" on the right side of the ticket details to mainly add different teams instead of assignees based on ...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 incompatibilities...
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I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, a...
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...ploads occur in a sub-directory of a public upload directory The attacker knows the names of security-sensitive files being uploaded These security-sensitive files are being uploaded using partial P...
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Hi Team, I want to ask some questions about JSM groups, the management team would like to enable groups and take advantage of it: 1. I found we need to import the groups into the "Customers" first,...
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I have a service request type that users can submit which then triggers a process that our senior management team want to be able to track the progress of this process i.e. what stage it's at and (mo...
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I've been using insight objects for a while now. I have it set up in my sandbox perfectly. I know the objects are there because when ever an end user need to select an object via the service de...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but it don't work,...
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Scope: I'm trying to run a jql query (it works in the jql search prompt) using a groovy script; to give me a list of issue keys. And it only gives me null results using the Script Runner Console. Ji...
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Hi Team, One of the users was asking if we can have this Cloud version feature in our Data Center Version, but when I checked, I found there's no such configuration we can set it up, based on the ar...
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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