Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. T...
Managing task assignments efficiently is crucial for keeping workflows smooth and structured. But what happens when certain tasks shouldn’t be assigned to specific team members or projects? SnapAssig...
I have the following automation rule set up: However, the automation rule fails when run every 12 hours with the audit log message: "The provided smart value couldn't be resolved to an object." ...
Hey all, Did someone ever tried to create an automation that will copy value from one field which is not a custom field to anther field which in not a custom field? In my case I want t...
Hi Community I have a specific requirement where I want to copy 255 characters only in custom text field (single-line) from last comment of the issue. For example, a new comment is added to i...
Managing a team’s workload effectively requires more than just assigning tasks—it demands real-time insights into performance, task statuses, and workload distribution. SnapAssign’s Overview Dashboar...
Efficient task distribution is key to maintaining team productivity and preventing burnout. When tasks pile up unevenly, some team members may be overwhelmed while others remain underutilized. SnapAs...
Hello. Our team currently has an automation rule set to create issues quarterly (that part is working as expected). We are attempting to discover a way (if at all possible) to have the is...
In fast-paced project environments, ensuring that high-priority issues are tackled first is critical. Teams often struggle with manual task distribution, workload imbalances, and missed deadlines. Sn...
Hi I want set 3 digits to result of lookupIssues.size, I created a variable "num" with value " {{#=}}{{lookupIssues.size.asNumber}}+1{{/}}" and I used this expresion " {{#=}}{{num.forma...
Managing tasks efficiently in Jira requires more than just assigning work to available team members. Without proper controls, tasks can end up in the wrong hands, causing unnecessary delays and confu...
Hey guys! I've created an automation to sum all values from a numeric custom field called "Custo" to paste it in their US parent. So, every time I create or update a subtask, a new sum run to paste t...
Service management is at the core of every business operation, and inefficiencies in this area can create a ripple effect—delays, frustrated teams, and dissatisfied customers. According to a new stud...
In today’s fast-paced work environment, making data-driven decisions is a key factor for success. Managing Jira tasks efficiently is important, but just as crucial is the ability to analyze, report, ...
EDIT: Solved! See below. Hi everyone! I'm very new to JSM and Automation, but since searching online didn't get me an answer, I thought I'd post here. I would like to set up a request form for onb...
Hi, A Jira smart value question in an automation rule : In the description of a Jira issue i captured a string until this string ends with a new line. This works fine. {{issue.description.substrin...
Effective teamwork isn’t just about having a great plan—it’s about ensuring that every task is executed efficiently. That’s why Atlassian’s new Whiteboard Action Plan Template in Confluence is a game...
How to get the smart value of parent and child? is this the right smart value? Parent: {{issue.customfield_12345.value}} Child: {{issue.customfield_12345.child.value}} Selected Option: Par...
Hi there, I am having a hard time copying a nested JSON value from one issue to another. The field value looks like this { options: [ [{"id": "0", "name": "Option 1"}], [{"id": "2"...
Hi, In automation I am trying to calculate sum of multiply of two lookupissue values (X and Y) lookupissue.valueX (string) lookupissue.valueY (number) Could you help me and propose what i...
Task allocation in Jira can sometimes be inefficient, with the same team members receiving redundant tasks while others remain underutilized. This imbalance leads to productivity gaps and frustration...
Hello, I'm trying to fetch the content of a form field in an Automation. The field isn't connected to a JIRA field. I added a field key to the relevant field- 'reqbody' The field is a Text type....
This article discusses how to effectively access and manipulate JSON data using smart values and JSON functions in Atlassian Automation Cloud. Whether you are working with data from an "Incoming webh...
Hi! I guess, that's easy, but I'm out of options to resolve myself. I have a rule which should send a comment tagging for example an issue reporter. I'm using this [~accountId:{{user field name....
Hi, following situation: In an automation in issue A i need the statusname of a linked issue There are potentially more link issues Correct issue is linked via type "Communication" and lin...
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