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Jira Service Management
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Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve go...
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Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
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Did you know that over half of the service projects in Jira Service Management are created by teams outside of IT? At Atlassian, in addition to ITSM practices, we rely on Jira Service Management fo...
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...he first step to genuine service performance monitoring and enhancement. Lean into the red: how to monitor genuine service performance? To effectively combat the Watermelon Effect and gain a true...
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Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how importa...
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Introduction At the end of 2021, I had one of the most sleepless nights of my career. This story is about a problem we faced with the SLA calculation feature in Jira Service Management, which pushe...
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Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
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A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
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Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
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...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
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AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...
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Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
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Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This ...
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...s to meet the performance and reliability standards you expect from us. All changes listed below come into effect on or after 30 Sept 2024 and will apply to use of AQL in our user experiences and public...
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Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
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Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
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...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
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Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira W...
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Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
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Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
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Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
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Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
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Summary When making updates to Opsgenie/JSM Operation Alerts you will see that when you manually interact with Alerts in the UI, or using the REST API it will go through the Default API Integration...
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In January, we had the privilege of co-hosting an insightful webinar with Atlassian and ACE Solent, focused on optimizing IT Service Management (ITSM) efficiency through integration, particularly wit...
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Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and cons...
