Community resources
Community resources
Community resources
Jira Service Management
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Hello, I added the Service Project Report widget to my dashboard and set it up to display requests by type: https://www.loom.com/i/4439372a4cac46acbe5d907993b120c1 However, it is only displayi...
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I am writing an automation to look at the team field when an issue is created and set the affected service of the same name. In my testing the affected service is not being set but I am not receiving...
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I filtered two projects in the board filter and assigned the permission to manage sprints for these two projects to only one person. However, members with ordinary permissions can still create spri...
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Hey. I'm trying to put the date from an SLA breach time into a Date field. I've tried using .friendly, and trying to format it to a date, or using .shortdate but I just cant do it. Can anyone h...
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My company has an urgent requirement for Asset Management, and the Data Manager Open Beta looks to be just the thing. It meets a lot of requirements we'll have to invest energy into solutioning...
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Hi all, I want to access the Widget settings but I am stuck on the loading page. I have the following errors in the console. Do you have any idea what the problem is? Thanks Fail...
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Trying to create a 4 step approval process within Service Management. Is there a template that I can refer to? With Different approvers at each stage.
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Hello, i can not access the JSM portal, Trial has ended and credit card details have already been entered. Atlassian Guard is active, but i cant find a way to activate JSM.
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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Am I losing my mind? Just last week I documented a process internally for how to generate an invite to add an external, non-licensed, JSM customer (because I found that the menu option label had cha...
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Queues from my Service pROJECT suddently dissapeared. Can't find them
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https://xxxxxx.atlassian.net/jira
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Hello, please, I need help with the following situation: Scenario: Our customers can send support tickets via email at any time. We have an after-hours automation rule configured to route req...
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Hi, I’d like to follow up and check whether you’ve proceeded with the configuration of the new JSM portal. I’ve already signed in to the portal, but I haven’t received any updates since then. Look...
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Hi Jira Team, Having a hard time understanding what is going on here, a customer sent us a email (Attached image) however the Jira service management desk did not create the request.&n...
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...ntity:responders-entity-field-cftype", "customId": 10044 }, "visible": true } I added responders in UI-created issues and then tried to get them, the response shows: (GET /r...
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Is there a way to automate populating and clearing a field in Assets? To give some context, we have two fields in Assets - one user dropdown where we specify who the asset is allocated...
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We are using a restricted JIRA Service Management project, with access limited to provisioned users. This JIRA project is integrated with Confluence, and the Customer Portal Home Page is configured t...
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Successfully set up agent team and request channel - submitted test ticket on request channel and created ticket using assist. This ticket was successfully submitted to the JSM queue. The iss...
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...ake this massive change on all old comments as well. Is this possible? also is it possible to distinguish internal tickets from public tickets? Thank you
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Team is reporting auto responses like this when emailing in to Jira Service Management: Your request to xxxxx@xxxx.atlassian.net could not be created. If you would still like t...
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I'm building a workflow where some additional fields are populated by the person handling the request before they transition it to an approval step. I want to show those fields to the approver, but ...
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I’m excited to announce that we've launched a major new capability to create and curate full-length customizable Landing Pages in your JSM Help Centers and showcase them as smartlinks on th...
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Hello. I was hoping to see more pop-up ads in my productivity tools. (yes, a heavy dose of sarcasm) How do I make it stop?
Related collections
Atlassian Community Events
| User | Count |
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| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |