How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I avoid ...
The pace of change at Atlassian is fast and relentless. It's a testament to the team's relentless drive to innovate and, for those of us on the receiving end, a reminder that we picked a job that's n...
Is there a way to unmask the customer email, so the agent/admin role can see the email address of the requestor? without using automation? Currently my portal is public security
...hift. Previously I’d check per product site under Apps; now (in my tenant) I’m finding I need to go to Administration → Sites and then drill into each site to see installed apps and whether updates a...
Hello folks, In my previous article, we unpacked why Two-Factor Authentication (2FA) is no longer optional, and how miniOrange 2FA helps protect sensitive data across your Atlassian ecosystem whil...
Hello We need to change the name of the pages "Project Directory" and "Goal" where can I find this option? Regards
Let’s be honest, juggling passwords across tools is outdated. It frustrates users, burdens IT, and invites security risks. That’s where SAML Single Sign-On (SSO) comes in. With SAML SSO, users log...
Hello Atlassian Community! I am Alex, a Product Manager on Atlassian’s Enterprise Cloud team, and I’m excited to share a new capability now available in beta for Cloud Enterprise customers: Freeze ...
Hey Atlassian team, I have noticed that lately the Cloud Admin view for User Management has changed, which is good. Now it has a dropdown filter for "Role". However, I noticed that th...
I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
Upgrade to paid plan deactivated the account due to no payment details, and now it won't recognise me as the billing admin to reactivate by adding payment details. Nor will it let me contact Atlassia...
Hello Preface In our organization, like most others, we have need of system or service accounts from time to time. Accounts that aren't tied to any specific person but rather a function or a tas...
Hello! I know that Renaming Groups is currently a Beta feature, but I am curious if anyone has experience doing this, or if you have run into any issues when you've renamed a Group. We had cha...
Hello! I am working on cleaning up and organizing our Groups in Atlassian Admin, but had a few questions that maybe the community here can help me answer: When going through the list of Groups for o...
For new users, I wish to set no automatic access to Jira, Confluence, Goals, etc.. all projects. When I create a new user, the account is auto-magically added to "Confluence", "Jira", "Goals", and...
Hi everyone, I originally set up Jira Software and Jira Service Management for my organization, and both have always lived at the root URL: `https://[my-org].atlassian.net` Recently, we added Conf...
Hi, I am an Atlassian Org Administrator currently working on a large-scale cleanup task involving over 8000 groups within our organization. Many of these groups have zero members and appear to be un...
Hello, i'm using admin account of organization. So in the admin center, We currently have a total of 128 users who have accessed, however, the number of active users is only 25. Most of the Micr...
I am very new to having to admin our Atlassian environment, and I have what I hope is a very simple problem to solve. I had not found the solution in the documentation though. We have Jira and Confl...
Dear Concerns, Good Day!! I am looking for add-on to move configuration from Staging to Production which migrates automations, conditions, workflow. Migrate configurations from staging to pr...
Hi Jira Admin Community! I’m Jenni from the Atlassian Research Team, and we’d love your help in making our admin features even better. Are you an enterprise admin who regularly uses features like D...
"Who exactly has access to our Jira instance right now?" - Your Boss This question keeps many Atlassian admins up at night... Look at your user list and you may find a concerning mix – your empl...
Hello Audit Logs Community! I'm Jenni from the Atlassian research team. 👋 We're conducting research with Enterprise Admins who utilise the Audit Logs and Backup and Restore features in Atlassian Administration...
Hi community, I have setup an org inside admin.atlassian.com and have added few users as an org admin. But, all the users(including me), are unable to receive any mail. I can see every u...
Hi! I'm stuck. 1st - Let's say I were an admin, is that a user role that is given in a project, repository or workspace? 2nd - How can I tell I am an admin? There has to be a list of users ...
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