...ot mistaken, this was possible using the endpoint https://api.opsgenie.com/v2/alerts . Since Opsgenie has been integrated into Jira, we’re now searching for a new or updated endpoint, or any r...
In Jira Service Management Cloud (no Opsgenie), I’m using an email-based integration to generate alerts. How can I filter those incoming alerts—based on keywords in the email subject (e.g. [C...
Looking for an easy way to delete (bulk edit maybe) multiple alerts.
Within our business we have a Teams chat (Admins) that is only used for a 'System Down' scenario. I have made an automation that a user can log this through our service desk, and then using Microsoft...
...et an email stating there is a security alert (Alert ID: Alert-95) with the details of the logon. This is a useless email to us, but I can see no way of turning it off. Can I customise what email alerts...
Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an a...
Hello, we currently have alerts coming in from Zabbix into an alerts table produced to a team. I was curious if there was a way that these can be deleted out from agents view daily (deleting), but s...
In the new JSM Alerts, the option to add a person as on override is not available. Cannot type in a new name for shift override. The box is greyed out. See screenshot....
...phone call comes in. I can't find a place in JSM project setting or the alerts screen to set under what condition a phone call is triggered (also I noticed that alerts don't have the customer name, b...
Simple question, but ultimately I'm confused. Details are below. Any help is appreciated. --- Before migrating to the new Jira alerts, we had OpsGenie "integrations" for each team (a...
We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie. In testing, we have turned on the responder alerts, and these are working fine, but we would l...
We have switched from Opsgenie to JSM and my colleague wants to set up methods of alerts notifications. But he cannot see the Alert tab in the left menu as I am. What could cause this? How to fix i...
...lerted for all Incidents alerts that come in. I have set this up, but it now appears that Operations are listed as the sole responder for Alerts now. In the screenshot below, we have two Alerts. O...
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