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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud" in "Opsgenie articles"
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Hello Atlassian Community! Assets in Jira Service Management now supports Smart Links! You can insert Smart Links for Assets objects, object types, and schemas into any Atlassian editor that suppor...
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Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
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Get the complete playbook for connecting HubSpot and Jira. Our 5-step guide shows how to unify your Sales, Service, Product, Dev, and Marketing teams. In today's business landscape, two pl...
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We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (R...
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In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, ...
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Hello, I'd like to share a useful (for me :D) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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...onfiguration Screen. What should I prepare now to hit the ground running? If you haven’t already, we encourage you to have a look at the blog: How to set up Assets Data Manager or check out t...
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From Remedyforce to Jira Service Management: A tale of automation, documentation, and smarter portals From Email Swamps to Systemic Flow Dhruvil Shah is the Senior Cloud Solution Engin...
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...Pause conditions & first response: common gotchas Comment vs. Status - if your SLA stop condition is tied to a status transition, adding a public comment alone won’t stop the SLA. Safest p...
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SLA fields out of control? You’re not alone Have you ever opened Jira’s custom fields list and spotted like 20+ “Time to resolution” fields? Yes, it’s possible. Because JSM creates locked SLA custo...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. We’re excited to announce the rollout of a po...
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This article will show you how to install, configure and run JEC on a Windows environment. We have various JEC packages available for download from the JSM integration scripts repository - Releases...
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With Rovo, Atlassian has introduced a whole new way to deliver support. One that’s conversational, intelligent, and designed to help users get answers before a ticket is even created. Let’s take a ...
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Hey Atlassian Community, Have you tried the Assets and Configuration Management feature in Jira Service Management? It’s open for trial in Premium and Enterprise plans, and it’s awesome for keeping...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These ne...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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📣 ¡Ya está disponible la grabación del último evento de la Comunidad ACE en Paraguay! En este evento vimos cómo puedes integrar Jira Service Management con Nagios, Ansible y Bitbucket Pipelines ...
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Many organizations find themselves in the position of needing to gather confidential and sensitive information as part of their day-to-day work. This is true for many teams but especially those in HR...
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We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
