Community resources
Community resources
Community resources
- Community
- Tag: customer-satisfaction
Tag: "customer-satisfaction"
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Understanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Managemen...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA ...
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...bsp; While I won't share all my knowledge in this blog post (that's what my corresponding presentation is for - hit me up if I should talk about this at your event!), I will share my biggest s...
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Hi Community 👋 Learn how to put customers at the heart of every sprint, story, and feature. Join us online: 5 December, 2024 1pm PST | 2pm MST | 4pm EST | 8am AEST (6 Dec) We’ll explore ho...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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The Customer Satisfaction Index, often referred to as CSAT, is an important tool for measuring customer satisfaction with a product, service, or company experience. Typically, CSAT is determined thro...
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5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
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The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
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Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join us...
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Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian, we can provide a successful ...
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"Your most unhappy customers are your greatest source of learning," Bill Gates once said. However, to learn our lesson, we need to know what went wrong during a customer's experience with our product...
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