Community resources
Community resources
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- Tag: customer-satisfaction
Tag: "customer-satisfaction"
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Our series on how to master Jira continues! In our last two articles, we helped development teams and showed marketing teams how to run flawless webinars. Now, it's time to tackle sales teams and hel...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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Welcome back to our Report of the Week! This time, we’re highlighting a report designed to bring customer feedback: Average customer satisfaction and the count of user reviews by project components—t...
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In this week’s Report of the Week, we’re spotlighting the SLA Overview by Weeks—a powerful visualization that combines SLA performance and customer satisfaction metrics over time. This time-ba...
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Understanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Managemen...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA ...
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Let's start with an assumption I have regarding us Admins… We only believe we know our Users‘ needs, what‘s best for them and for our Applications. We never actually verified our hypothe...
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Hi Community 👋 Learn how to put customers at the heart of every sprint, story, and feature. Join us online: 5 December, 2024 1pm PST | 2pm MST | 4pm EST | 8am AEST (6 Dec) We’ll explore ho...
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Jira Service Management (JSM) has become essential for many organizations, providing a powerful platform to manage tickets, prioritize tasks, and ensure smooth operations. However, one significant ch...
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Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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The Customer Satisfaction Index, often referred to as CSAT, is an important tool for measuring customer satisfaction with a product, service, or company experience. Typically, CSAT is determined thro...
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5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
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The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
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Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join us...
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Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian, we can provide a successful ...
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"Your most unhappy customers are your greatest source of learning," Bill Gates once said. However, to learn our lesson, we need to know what went wrong during a customer's experience with our product...
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