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Community resources
Community resources
Community resources
- Community
- Tag: customer-satisfaction
Tag: "customer-satisfaction"
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I’ve been using Trello since 2017 to store over 25 years of information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I ty...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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Hello, I went to add my 8th person on my Trello and it says I can not because it only allows 10. 8 is less than 10 so we are just confused why Trello is preventing us from getting work done. I...
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Hi all, we use "Surveys for Jira" for roughly one year to gather feedback from our customers. The plug in causes a huge workload for configuration as there is no option to share created surveys with...
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When a ticket is marked as "resolved," an automatic evaluation email is sent to the "reporter." In this email, users can give 5 stars (points) or 1 star (point) and leave a comment about the ticket. ...
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Good day to all! I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time. E.g.: ...
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Does anyone have a direct link to raise a Customer Service Complaint for Trello? I raised a ticket in early March and still not resolved. Ticket number CA 2878977 I have messaged and ema...
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I believe a change was made to the way Satisfaction Surveys work, and I'm hoping someone can confirm. Previously, you would select a star rating and then enter an optional comment, then click subm...
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I would like to be able to provide a report to certain leaders (who may not have a JSM license) regarding the actual satisfaction comments agents are receiving. We have already utilized the sta...
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We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
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Hey Folks, I am handling a task in creating a dashboard that shows a specific agent with their respective CSAT rating and SLA metrics in all projects. From what I explore...
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My team has expressed interest in Trello as a Digital Asset Management tool and Project Management solution for our Office of University Marketing, but I'm a little disappointed to see that there's n...
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I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the numbe...
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3rd party apps? Plug-ins?
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Hi all, Really keen on implementing this automation (or finding a similar workaround) without having to utilize the default Request Resolved customer notification. Has anyone had any success wi...
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Do you have any knowledge of a CSAT add-on that provides a dashboard gadget? All add-ons I saw, no one provides a dashboard gadget. Why I want it? Because I have many service desk projects and I wan...
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Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
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On the service portal, the customer can choose to share the application with the organization, or not share. How to automatically put share with the organization, limiting the choice
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Good morning, We need to segregate the surveys we send. Depending on how the ticket is resolved, and the user type, we need to ask specific questions in an email to the user. We don't wa...
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Hi community, Did you know if there are any way in JSM to add a satisfaction survey in the Jira portal? Our client don't want to use mail notifications and want to add the survey in the cust...
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Hi all, In the default report "Satisfaction" it shows on top the average rating and the total number of user reviews. We would like to show both numbers on our Dashboard, best ofc together in one W...
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Once the Customer Feedback Satisfaction is turned on, who will receive the request to provide the response? Will it go the reporter, or all of the request participants, if so can this be restricted t...
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Hi, I would like to retrieve data from Jira Service Management's customer satisfaction surveys to import into an NPS platform. Is it possible to integrate this feature with a service like Zapier, or ...
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En un "Proyecto" -> "Configuración del proyecto" -> "Ajustes de satifación" solo permite editar la pregunta pero no los escritos debajo de las estrellas. ¿Cómo se puede hacer para cambiar ...
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Hello community, Is there any option to configure survey about customer satisfaction inside an issue? I wish to use it as a "must" before customer confirm closing issue. All available are based on ...
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