Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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Dear community, It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name. If I could assign the tic...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM for...
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field...
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Hi, I'm attempting to assign a variable, varHours using a condition that converts the original estimate value (seconds) to hours - {{issue.timetracking.originalEstimateSeconds.d...
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Hi, We have a ticket queue setup in Jira, and we have a few fields that are mandatory to fill out prior to closing. Ideally, I would like to be able to mass select tickets, and assign details ...
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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We all know that we need to run some kid of on-premises job to load data into Data Manager in the cloud - which many of us find to be quite disappointing for cloud-based sources. This question is re...
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