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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud" in "Jira Mobile Apps questions"
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Hello, could anyone help us regarding this issue, our organizations are tight on budget for tools like Atlassian. So in our forecast bill for this August, we suddenly have JSM bill besides the usual ...
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I would like to have an "Assign to me" button on the Approvers field, just like it does on the Assignee field. Is this possible?
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I configured Jira's Virtual service agent and I have one intent enabled. Even if I try using phrases exactly like the ones in the intent training, the intent never matches. I'd like to know if t...
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We need to lock down certain fields after they hit authorize in normal Changes, and make certain fields read-only when we create Standard change templates, and are struggling to do so. We found...
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Hello Atlassian support. I was trying to update a client's email address in Jira Service Management following a name change due to marriage. The client's email was updated on their company's end fro...
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test question
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We are starting down the path of using JSM as our Enterprise Helpdesk. We are very interested in having an AI Powered Service Agent that can comb a Confluence Knowledge Base and provide GenAI type...
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Hello everyone, I'm trying to create an AQL filter in Jira Assets that will show me all objects that have an inbound reference from a specific user. For example, I want to find all Laptops that are...
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I have created below automation rule Could someone help on this.
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I have an automation rule that automatically adds the specified members to the "Request Participants" field when a ticket is created. I set myself as the owner and "Automation for Jira" as t...
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Hi! I have a workflow with two transition options between two status. And an automation that should update a field based on which of the two transitions was used. In the automation, how can I ...
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...he frontend? Is there a way to generate public or time-limited links to Jira attachments? Any advice, architectural recommendations, or security best practices would be greatly appreciated. T...
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We have an asset library for all of our users. One of the attributes on the Assets is "User Account" This is a User Type Attribute and through automation ties the user object to the users account in ...
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Hi all, We've recently built a CMDB in Jira Assets. We'd now like to mature our processes with automations based on those assets. When we first looked at assets a year ago we thought our goals were ...
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I have a custom field called 'Roles'. This multi-select field allows the team to indicate the different types of resources needed to work a task. I want to automate creating each subtask for assignme...
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I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is atta...
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As of earlier today our jira tickets are no longer showing the branch or PR information under the development section. We have checked all of our connectors and permissions and nothing seems...
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Recently our JSM layout changed and it's hard for me to read the ticket #'s since they added the "white" background behind them. I use "dark mode" and have been unable to find where and how to set i...
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hi, i aleady have a lot of created issues, filled with form fields. I recently learned you cannot filter on those fields. Now I found the way how to link form fields to project fields and f...
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Hello, when customer creates first ticket in JSM, they get invitation e-mail "You have been invited to the Support Portal, where you can submit requests and get help, but there has been no r...
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I copied a table from Google Sheets in which curly brackets were used in some texts to Jira. It looks nice until I saved the change. After this, the layout is garbage.
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Hi We've been testing some apps to figure out what fits for us and now I want to uninstall the ones we don't use. But the uninstall button is greyed out? I've manually cancelled the subscription of t...
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Hi all, Been trying multiple automation rules but not yielding any success. I have a "Master" Work item in a project (company managed) and when I clone from this work item, both work items show th...
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Hello Community, I've noticed that it's possible to add comments to the past in our service projects. I would like to disable or restrict this, but I can't find any corresponding permission in th...
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Is it possible to see in a work item in the comments what type of comment has been made? There are internal notes and reply to customer and where can you see the difference as to how someone has don...
