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- Tag: jira-service-management
Tag: "jira-service-management" in "Automation questions"
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We are trying to integrate another app into our Slack channel that has the Assist Bot integrated. Has anyone found a way to call a Slack command for another app that is integrated into the same ch...
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Hi everyone! I have a Company-managed project in Jira, and I’m trying to set up a default value (template) for the “Description” field whenever a new issue is created.I I’ve tried using an au...
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I can't seem to add the field "Fix Versions" to the issue type "Task". It's already a member of "Story", "Bug" and "sub-task". I have a team managed project.
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I am looking for a detailed procedure (if one exists) to modify outgoing JSM voice notification calls. I've seen some posts that say it's possible, but no detailed steps to perform ...
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want to integrate copilot with jira so i can create stories and epics easily
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I am setting up the Virtual Agent for our users to use with our knowledge center. After they have had their question answered by the virtual agent they are asked "Did this resolve your issue?" and if...
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We are planning on bringing in users to Assets from Entra ID. However we want to link fields such as reporter to the user asset so techs can look up people by employee ID. We also want to show the us...
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Greetings! I am following the Manage Request Participants with Automation in JSM Cloud article in JSM Cloud and running into an issue. Specifically, I am trying to add multiple RPs using the...
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Hi All, I've created a new jira project. I have a Manager Approval status in it. I have added a field called choose a jira manager. I would like reporters , when creating a ticket, to choose ...
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Hello Community, Our company has started using Hubspot. I am wondering if it is possible to use the Hubspot > Jira integration app alongside a Jira custom field the display to JSM agents a clien...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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Working with Dashboards and Filters, and I want to add a filter that will pull only the development tasks associated with a Story into the results.
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We are trying to add the "Time to resolution" and other SLA fields to a queue, but all the fields are empty. All our tickets have a single sla configured. What did we do wrong?
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Hi Team, We have observed that users (5 Users) are gaining access as Agents in Jira ServiceManagement without Admin approval, resulting in increase in License costs. We have checked the settings and...
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Trying to create a rule when all the child tickets are done the parent will automatically change to done and vice versa.
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I am trying to create a dashboard that shows me the count of each component identified on tickets during a specified date range. Is there an example I could copy or could you direct me on where...
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Hello! I'm trying to add an approver to an approval workflow, but the documentation seems a little out of date. Essentially it's a pretty generic approval process, but I can not associate the fiel...
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I am trying to create a new project which lists all active Epics documented in a company managed project. When I begin to type the key, only service management links show. Also how do ...
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We would like to utilize our change form on the portal for our internal IT staff to use. Many of our change requests are linked to projects in Jira, so adding this field would make it easier to descr...
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Can someone please let me know how I can get the other customer satisfaction rating responses to display when responding to a question for the virtual service agent? I'm not seeing an area wher...
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I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
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Hello, I hope you're all well. I have the following problem. A ticket is created via email in Project A (where email is configured) and then cloned in Project B. The description and summary are clon...
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Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
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Has anybody been able to set a user-picker field to default to the currentUser() on the JSM portal exactly like the native 'Raise this request on behalf of' field does? We want to make this same fu...
