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- Tag: jira-service-management
Tag: "jira-service-management" in "Automation questions"
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Has anybody been able to set a user-picker field to default to the currentUser() on the JSM portal exactly like the native 'Raise this request on behalf of' field does? We want to make this same fu...
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We have customers that log issues with us via email. What I need to be able to do is to send email notifications to each of the people in the cc and to fields. From reading here and her...
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Hello, I would like to set up automation that only the assignee can change the assignee to someone else. I have used the Field value changed. When value changes for assignee with the smart val...
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Hi, I have built three rules and actually they all do almost the same thing. Can I merge the rules somehow? If so, how? They all have the same trigger, but the rest is different.
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When I create an issue via email, a customer profile is created for the CCed participants. My goal is to eliminate these automatically created participants in Jira via an automation. I read that the...
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How can I search in Jira for tickets that are created from an Operations alert? This is how you can see in a ticket if it is linked but I want to see the list on linked tickets: Open the Inc...
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Hello everyone, is it possible to configure the date field so that it displays the earliest possible date plus 5 days. An example: A ticket is submitted via the portal, the desired date would be to...
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Hello! Currently we are facing next problem in our organization. We have two SLAs - Time to First Response and Time to Dispatch. Both start when ticket is created, and first stops when comment f...
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I have created a new request type in my sandbox so that I can test it there first. Now I wanted to create a request type in my live environment and somehow it doesn't work there. I can only create a ...
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When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?
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I have some required fields in my change ticket and I need them to be filled when Automation for Jira creates the Change Ticket during the deployment gating process
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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I have two active JSM projects. On one project I have a team of agents that can easily add request participants from any customers that have been synced. On the other I've a JSM agent who is a proj...
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Hi. IN JSM I have portal groups (groups) and request types (rt) Something like this group1 - rt1 group2 - rt1 group3 -...
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We already have a support@ email ID for our Service Portal, now I would like add another email ID features@ to the same Service Portal so that I get the incoming emails from customers on to the same ...
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Hello, We our experimenting with adding the virtual service agent to our JSM instance and have noticed that while trying to have a conversation with the virtual agent, it seems to treat each re...
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I need to know how many comments I left in Jira for the year 2024. Any suggestions?
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Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
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Hi Community I've tried to design a dashboard in Power BI to bring in data from the asset module in JIRA, but the data sheet doesn't have a clear correlation for a simple search or dashboard design....
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I'm trying to configure our Virtual Service Agent, and I want to fine tune where it gets answers without re-creating our Confluence Spaces. Besides repeatedly asking the AI the same, but slightly dif...
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Hi everyone, I'm trying to automatically change the issue status when the due date is reached. For example: if the due date is 07/23/25, I want the status to change to "Renew License...
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The instructions that used to work (found here: https://support.atlassian.com/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/ for reference) no longer match the interfa...
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Is there a way to add custom dynamic fields in order to add them into email templates for stakeholders?
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Scenario Email comes in to Service desk, raised a ticket, new ticket triggers automation to run. Pretty standard scenario so far Field 1: Jon Doe Field 2: 123456789 Field 3: Some other text he...
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Clarification Needed on Challenging Aspects of Large-Scale Atlassian Data Center Deployment in Cloud
Hi Community Leaders, We’re working on a complex solution design for a large-scale deployment of Atlassian Data Center products (Jira and Confluence) in a customer-managed cloud environment (AWS, Az...
