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- Tag: jira-service-management
Tag: "jira-service-management" in "Opsgenie articles"
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Picture this: A team celebrates a major service contract, a product of weeks of careful negotiation. The document is signed and filed away. Now, pan the camera to a different part of the building whe...
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Cuando hablamos de Jira o Jira Service Management, la conversación suele inclinarse hacia los equipos informáticos o de desarrollo de software. Pero lo cierto es que el valor de las herramientas de A...
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When we talk about Jira or Jira Service Management, the conversation usually leans toward IT or software development teams. But the truth is, the value of Atlassian tools goes far beyond that world. ...
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Hello Atlassian Community! Assets in Jira Service Management now supports Smart Links! You can insert Smart Links for Assets objects, object types, and schemas into any Atlassian editor that suppor...
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TL;DR: We need your help building the future of AI-powered support. Sign-up to be the first to try out new service capabilities in Rovo agents. 📣 Calling all service teams 📣 We’re excited to gi...
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TL;DR: We need your help building the future of AI-powered support. Sign-up to be the first to try out new service capabilities in Rovo. 📣 Calling all service teams 📣 We’re excited to give you ...
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In our previous post, we discussed how Atlassian is continuing to develop advanced capabilities in Atlassian Automation that can unlock powerful new ways to orchestrate your workflows. Now, we’re exc...
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Hi Community! Making the case for Cloud Enterprise just got a whole lot easier. We partnered with Forrester to create the Enterprise Business Case Checklist for Cloud Enterp rise . It’s a...
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Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
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Get the complete playbook for connecting HubSpot and Jira. Our 5-step guide shows how to unify your Sales, Service, Product, Dev, and Marketing teams. In today's business landscape, two pl...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
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...ssistance without exposing Jira or data to public APIs or cloud services. This is a game-changer for enterprises that have been cautious about adopting AI due to security or compliance concerns....
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We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (R...
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Recently, a client approached us with a familiar challenge: meeting rooms, equipment to reserve, and employees working across multiple projects. On paper, it seemed simple — just allocate rooms and ...
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In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, ...
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A practical guide with real examples Automatic time tracking in Jira Service Management isn’t about start/stop buttons—it’s about reading your workflow signals. When work starts, pauses, or finishe...
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In December we announced the Atlassian Operations Terraform Provider, that replaced Opsgenie's existing Terraform provider in Jira Service Management. Today we're thrilled to announce that you can no...
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Hello, I'd like to share a useful (for me :D) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little...
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Dos novedades anuncio Atlassian en los últimos días que redefinen cómo hacemos automatización y desarrollo. Primero: se liberan los Service Accounts, que permiten automatizar workflows con control fi...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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If you have ever sent a request via the Jira Service Management customer portal, you know how it goes. You wait, tapping your fingers on the desk, but hours pass, and all you see is “Open” or “In pro...
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Some might think a support agent’s work is simple and that the process doesn’t require much attention - open a ticket, read the problem, reply. Nothing could be further from the truth. Believe me, I...
