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- Tag: jira-service-management
Tag: "jira-service-management" in "Opsgenie articles"
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It's Friday then... It's time for the last, but not least, post in my SLA Common Challenges series 💁♀️ This challenge is about: Transparency 🎯 SLA tracking isn’t just about havi...
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Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These ne...
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Hey fellow AI enthusiasts! 🤖 Want to build your own Rovo Agent, but aren’t sure where to start? I've got you! ...who am I, exactly? So glad you asked! I’m Alex Gallien, Senior Technical Adoption...
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※本記事は、Carol Lowが2025年3月9日に公開した英語記事「New Fields Experience in Jira Team-managed Projects」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 みなさんこんにちは。 プロダクトチームのCarolです。チーム管理対象プロジェクトでフィールドを管理する新しいエクスペリエンス...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Say Hello to the Smart AI App for Jira Data Center & Cloud! Purpose-built to bring the power of AI directly into your secure environments. ...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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codefortynine has recently introduced a new Partner Program for Solution Partners, including different partnership levels. As part of the program, Advanced Partners are eligible for a 10% discount, w...
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With this post, I'm kicking off a short series on common challenges related to SLAs based on insights we gathered during research for our SLA Time Management app 📚 Let’s start wit...
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Many organizations find themselves in the position of needing to gather confidential and sensitive information as part of their day-to-day work. This is true for many teams but especially those in HR...
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I believe many would agree that feedback is an essential and valuable part of our work. 🟢Positive feedback gives us motivation, satisfaction, and the energy to keep going. It also reassures us tha...
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We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Jira Assets is one of the most powerful features inside Jira Service Management - but most teams either ignore it or implement it poorly. In our work with dozens of companies, we consistently see t...
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Teams lose hours waiting for replies in Jira comments. Context gets lost. People are hard to reach. Work stalls. As I collaborate with Sevidev team, we developed Chat for Jira to solve this b...
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Hello Bengaluru Community! I’m Sanam Malleswari, a Atlassian Engineer at HCLTech and Atlassian Community Champion. I recently had the amazing opportunity to attend my first-ever in-pers...
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...his blog which also covers project permissions and roles. Have you had a chance to try any of these features out? We’d love to hear what you think
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We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you...
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This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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We’re excited to announce the launch of on-call schedule notifications in the Jira Service Management ChatOps Slack app! Tired of asking, “Who’s on call right now?” Now, with real-time on-call sch...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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We’re excited to announce the upcoming release of AI-driven Root Cause Analysis (RCA) for Major Incident Resolution, powered by the Atlassian Platform. This new capability in Jira Service Management ...
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I've been working as a support agent for over 8 years now. For me, it's more than just a job - it's about genuinely wanting to help, share knowledge, and stick to the response times we've committed t...
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Hi everyone 👋 My name is April, I’m a product manager building Atlassian Team features. Earlier in the year, we released Managed Teams. These are teams that have been connected to a group, which...
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Hi everyone 👋 My name is April, I’m a product manager building Atlassian Team features. Earlier in the year, we released Managed Teams. These are teams that have been connected to a group, which...
