Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I have set up a an Approval step in a workflow using a Custom Field Group Picker (multiple groups). In Contexts & Default Value of the Custom Field the Default Value is set...
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Hello everyone, Just have a quick question or maybe confirmation - We have the below rule setup - Which is scheduled to run everyday and create a ticket if the DUEDATE is within th...
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Our support project is configured so that emails sent to a designated account (assist@company.com) automatically create a ticket in the project. Sometimes the Reporter in this ticket is the email acc...
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I am trying to get the internal Jira SLA Values, using SLA smartvalues, like some examples I found in the Atlassian support but I didn't get it. I don't know what is going wrong.
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Why is the tables in my description field not showing up properly on the email. in the automation its creating a email and its getting the data from the description field via smartvalue "{{issue.des...
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I'm currently receiving help desk requests via email, which automatically creates the work item. Previously, I had automations that triggered on specific request types - like onboarding - when I crea...
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Hi, I've been working on something that seems to be a popular topic around here which is using a set number of questions to determine a priority score and then use that score to determ...
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Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
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Hi there :-) When a user submits a request, they can later display their requests in the support portal and filter them according to certain criteria (search field "Request contains ...", status, pe...
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Hello, Looking for some help on an issue, I am trying to allow my customers to share tickets to other customers with accounts but, when i enabled the organization option and added my users, now ther...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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oh hi! I need help with an automation that I cannot seem to be a success. As the question says, I have a child work item that if it transitions to a resolved status, then I want it to transition its ...
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Good morning. I'd like to know how I can migrate a project from OpenProject to Jira. Could you give me the step-by-step instructions? Thank you very much.
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I'm working on JSM and I'd like to be able to modify the values in the drop-down list for a field called: "Option" which is a Single-choice drop-down list, depending on the value in the "Incident" fi...
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I have a free license for JSM and im trying to customize it and add branding. Currently, i was only able to add a logo and some description. if I want to achieve this, what plan do I need to subscrib...
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Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token a...
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We have slack integrated with our jira. We are able to get previews and use functions withing slack. Previously, the slack <-> jira integration would display a bar or panel on the ticket tha...
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I do not see an export functionality in the DataManager of the JSM enterprise cloud version. It seems that I am not able to "save" a query in the "extended query" setup. Is there another way to...
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We received a ticket from an external gmail account that is not invited even as a customer to our project, how this is possible?
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I need to understand why in the logs there is emails coming to the email that should open a ticket and is rejected?
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I've noticed, as the Jira administrator that recently view workflow is starting to fail in a sense of everyone has the correct permissions, (browse project, view read only workflow, & transition ...
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Is there a way in Jira Cloud to prevent users from deleting issue links while still allowing them to
We want to allow users to create links between issues (e.g., “is blocked by”, “relates to”), but we need to restrict the ability to remove existing links. Currently, the “Link issues” permission app...
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as a beginner what things matters most in jira project so it could be great start for me with expert advice
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Hello Assets Community 👋, Following our previous announcement, we’re excited to announce the release of an update to the behavior of the Assets custom field on the portal - a change aimed at ...
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I have a Mobile Devices Object Type in Employee Hardware. Before today, when I performed a Bulk Export of the object type, it would produce a pop-up window confirming "Action Complete: Export XXXXX o...
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| 37 | |
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| 7 hours ago | ||
| yesterday | ||
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| July 24, 2025 12:26 PM PDT |