Community resources
Community resources
Community resources
Jira Service Management
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Dear atlassian team, We would like to ask for your help that our admin account rnimol@nbc.org.kh of domain : https://nbc-payments.atlassian.net/ cannot login (stuck at two way a...
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Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connect
RATE_LIMITED 26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])
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Hello, I have a form that uses custom fields (single selector) to select multiple people in assigned roles (agent 1, agent 2, agent 3), and an automation that creates work items for each agent select...
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Does anybody know how technically exactly Jira Service Management integrates with Microsoft 365 mailboxes? Which OAuth grant type is used and if it somehow tied to the machine the integration was set...
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Hello, I noticed that one of the Projects on my instance allows you to reply in line to comments (threaded comments). This Project is a Software Project. There is no Marketplace ...
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I have a team-managed project with a very complicated workflow, so I set up another company-managed project so that customers can submit tickets and have them cloned to the team-managed project. Rece...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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There is a disclaimer in the documentation for Jira Public forms stating that "they are being rolled out. your experience may not be the same." We are unable to make forms public, despite the fact t...
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Goal: I am trying to set up our automation rule to NOT move our project tickets to "In Progress" when the linked Dev ticket moves to In Progress, but rather move it to "Development in Progress." Read...
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I have a custom Approvers field that is a multi-select allowing to choose multiple JIRA users. I wanted to offer any Approver a way to list all the tickets they need to approve. Sadly `"Approvers[...
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Hi, I'm trying to access our Jira Service Management customer portal and user Gide, but I keep getting a "No access" message saying that my account (maya.h@accsense.io) doesn’t have permission. ...
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Hello, When I am creating a filter and selecting columns the box is to far down on my screen and I cannot click the done button. Is there a valid shortcut key for this or how can I see it? ...
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Olá a todos, Estou precisando atualizar nossa sandbox do Jira/Confluence (ou criar uma nova, dependendo do cenário), e minha principal dúvida é sobre a melhor forma de levar os objetos e con...
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Hello, when jira processes e-mails, it marks them as read. The problem with that is, rejected mails also will be marked as read. In that case we don't really know which mails should be revie...
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when we sent email with jira number in subject , email content will be automatically update in jira projects change number. Now it was broken
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Hello The situation: We have an Assets Schema with 300+ objects in it. For object we have a Confluence page. A new Confluence page is created when a new Object is created using Jira Automation...
- Question
- assets
- automation
- cloud
- jira
- jira-automation
- +2 more tags...
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Description: We're experiencing an issue where PDF attachments in Jira Service Desk comments are not opening properly in Chrome. Users can access the attachments through the main attachments section...
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...bsp; I found this error: DISABLED BY SYSTEM FLAG Mail fetching was disabled with the -Datlassian.mail.fetchdisabled=true or -Datlassian.mail.popdisabled=true JVM argument before J...
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Hi, In my company, we used JSM in Standard plan, and we were using the Teams connection to receive some notifications (which was working well). We just upgraded our instance to Premium, and I'd like...
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In a Jira Service Management, users receive communications with the link to the JIRA issue but we would prefer them to receive the portal link. Is possible to configure?
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In our JSM site, we heavily use Forms for customer input in our Service Center. We have linked the standard Description field into our forms. We see however that, when displaying Descr...
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We copy the same board every month and each of us have made different automations. Sometimes some of us aren't here, so if some forget to share, it could be a problem. I have seen other peop...
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I have created a help center and edited the layout etc. We would like to set up or merge this with our existing help center. Please let me know how to solve this problem.
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I would like to create a new Help Center with the same layout and settings as the default Help Center. Is it possible to copy the default Help Center and create a new Help Center? Thank you in adva...
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I have selected the same request type "Request a change", but I don't see it anywhere in the ticket when I create it. Is this even attached to a ticket?
Related collections
Atlassian Community Events
| User | Count |
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| 37 | |
| 15 | |
| 9 | |
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| 6 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |