Community resources
Community resources
Community resources
Jira Service Management
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I mean this function. https://support.atlassian.com/cloud-automation/docs/automatically-clone-an-issue-when-done/
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We have 2 projects. The issues in these projects are related. When a comment is made on one issue in one project, it should be copied to other issue on the other project and also the name of the user...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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Hi, I've created an automation rule that needs to clone main work item every second tuesday in a month. I get cloned ticket but the assets are not copied. I've created an audit l...
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In a JSM support incident we see a box: "Accelerate incident resolution with Ops Guide NEW Hide Gain comprehensive insights on past incidents, past responders and related resources to a...
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...lternative public API for publishing announcements to the portal, so we can generate a scope-based API token for it? Thank you!
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I want to create an automation rule to automatically add 4 customers (always the same) to each new ticket. The automation works until it wants to actually add participants. Here it seems, that it can...
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Hi All We've setup SLA - Time to Resolution a few months after we started using JIRA service management. Unfortunately some of the old tickets do not have SLA Time to Resolution popul...
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Hello everyone, We have externally synced accounts under users that we are unable to update the 'Full Name' of. Example below - Testing1@domain123.com.au - CHANGE TO testing1(current 'Full N...
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.Hi, I am unable to publish the workflow which i had defined. Not sure where am i missing. Can someone please help?
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Good afternoon, We are having issues where users cannot submit tickets because they created their Atlassian account incorrectly. We are needing to meet with users often to resolve this...
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I joined the Community, and got email responses within 24 hours but if you don't join how would do get a response and how long does it take.
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i already configured double-factor on my cellphone with an email. My email was changed. Now when i try to acces on my pc, application ask for code from my phone. But due to it is related to the old ...
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I have a client in the UK who wants to be able to display dashboards to their clients but they don't want the data to leave the UK, is there an app or plugin for that. I have been looking high and lo...
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What specific strategies do you employ for configuration synchronization in Jira? Especially when integrating development tools or managing distributed teams?
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Hi everyone, I'm hoping someone can help me with a strange issue I'm facing in a JSM automation rule. My Goal: I'm trying to get the value of a custom Assets attribute named ID and copy it to ano...
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Good Morning, Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fin...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I’m on Jira Service Management Premium trial and I can’t see the 'Import rule' option in Project Automation. Can you please enable it or switch me to the classic UI? Also i can't see at all ...
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Hi We have 2 JSM fields, Components (which we use for our teams - each team is a component) and Assignee. Currently, there are instances where and assignee is changes, but the Component is not upda...
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I am trying to do JSM with NagiosXi Integration Resouces: https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI Whenever I tried to install Jira Edge...
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when open the dashboard,getting error "We can't show that dashboard,someone may have deleted it,rename it,or you don't have access, Error code:403"
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Is there a way to speed up replies to tickets created? Ours seem to take a few minutes to appear to clients when logging a new ticket in our system. We would like to speed this up if possible.
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When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options. Is it possible to on creation of a new request for a label to be added referenc...
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I would like to automatically calculate the time elapsed from issue creation to resolution in Jira Service Management. When the issue status changes to "Resolved", I want to calculate the time diffe...
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Dear atlassian team, We would like to ask for your help that our admin account rnimol@nbc.org.kh of domain : https://nbc-payments.atlassian.net/ cannot login (stuck at two way a...
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| 37 | |
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| 12 hours ago | ||
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| Tuesday | ||
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| July 24, 2025 12:26 PM PDT |