Community resources
Community resources
Community resources
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- Questions
- Tag: jira-service-desk
Tag: "jira-service-desk" in "Opsgenie questions"
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Hi community ! I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack From what I've seen in other forums, the...
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Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address. After this Jira update, I no longer see the option to create an organizatio...
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Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
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Hi Im following the instructions below to create a software ticket based on another instance service desk ticket transition; however , when I run the tests , the result is always "No work item...
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Hi, I want to auto update the asset objects with the user group details automatically. I see automation is not supporting this yet, is there a workaround I can achieve, We have have...
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Hi All, I am raising a Incident in Statuspage using the Operations Alert feature of Jira. When I get an Alert, I change the Priority to 2 which makes it as an Incident in Statuspage, then I a...
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Hello everyone. We have the case that our customers can choose on the Jira service portal which application they are having problems with. We now want to implement that depending on which ap...
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
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Ever since the visual update, sub-tasks got a little love when it came to showing specific columns and widths on the parent task, but now there are scrollbars all. the. time. Despite adjusting column...
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I would like to modernize the log in page where our customers log in to lodge an issue or find a knowledgebase article. I would like to have a tile called knowledge Base Articles and another one cal...
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Hello Everyone. Recently my Service Desk starting receiving a lot of questions about a system that my team don't own in our business unit. Researching why we are receiving this questions, I found t...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
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is this email malicious : Atlassian <noreply+1d1dfea@id.atlassian.com>
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We are currently developing a centralized employee help center using Jira Service Management to provide our staff with a single point of access for all their work-related needs. Our goal is to enable...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
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In Opsgenie, opsgenie_integration_action we were having this feature, which we were using to create our integration actions. In JSM, for email_integration I can not see any simila...
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Could you please let mw know, how to amend the below component headers and data . This looks out dated for our org so can you please let me know the navigation to change the same - https://optty.atl...
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Hi. I have a customer that used to has used her jsm access to create tickets. It was not a problem. Then I had to deactivate the jsm account so I could create an access for her in jira...
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Hi, I want to add a comment when an incoming request is called. I created this automation: And this is my Audit Log: The issue was found successfully, but the comment on the issue action i...
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How can I search within a project for comments from user "X" on a specific date? Is there a specific filter I can configure for this? I was looking for updateBy in jql, but it doesn't recognize it as...
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When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
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Within our business we have a Teams chat (Admins) that is only used for a 'System Down' scenario. I have made an automation that a user can log this through our service desk, and then using Microsoft...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
