Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management
Tag: "jira-service-management"
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM for...
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Service Level Agreements (SLAs) are a cornerstone of reliable support and service delivery. In theory, managing SLAs in Jira should be simple: define a target, track the time, and make sure issues ar...
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...takeholders informed: 1. Password-Protected Public Links The public link feature allows organizations to share specific reports with anyone—even those without Jira access. By g...
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Welcome back to our Report of the Week series! This time, we’re spotlighting a powerful SLA Overview report, designed to give support teams a quick and visual summary of how well they’re meeting serv...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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...ase. Implementation Tip: Ensure Confluence permissions are configured correctly so customers can access public knowledge base articles without requiring a login. 3. JSM + Bitbucket: S...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
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…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hey all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by moving Opsgenie’s alert, on-call, and incident response features into ...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Hello Everyone, This post provides a quick walkthrough on how you can use Jira Service Management's ChatOps capabilities...
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...pecific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. Who can configure it? Jira admins can set up Slack w...
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Hi everyone - We're excited to share news of our latest webinar, "All About AIOps in Jira Service Management". AI for IT Operations is revolutionizing how teams come toget...
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