Community resources
Community resources
Community resources
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- Tag: zendesk
Tag: "zendesk"
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Hey community, I am looking for a way to export knowledge base articles (KBs) from Zendesk and import them over as Confluence pages. We are using Confluence Cloud. Also it would be awesome i...
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...eature. It successfully creates 3 triggers in Zendesk(OpsGenie Add Note, OpsGenie Create Alert, OpsGenie Close Alert). I can get the triggers or a trigger to fire in Zendesk(OpsGenie Create A...
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Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket
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How do you migrate from Zendesk to Jira Service Management without data loss? Speifically, if the Zendesk tickets must be migrated via CSV (as most advice indicates), how do you move attached f...
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I'm trying to configure the Zendesk Add-on to connect to my Zendesk Support URL but I'm having the issue of disconnecting the current support URL which seems to be stuck on "https://.zendesk.com" a...
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HI, We have linked our Zendesk with JIRA and whenever we create JIRA task in Zendesk they are reflected in JIRA. Now since we have kept our Customer Success department separate with Software D...
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I am trying to sync Planned Version from Jira to Zendesk using default integration. Unfortunately Planned Version does show as available to sync. I have tried to create a hid text field a...
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Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? A...
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Our Jira is integrated with Zendesk via the Zendesk Support for Jira app but we are having an issue where the time estimates fields are only being displayed in seconds in Zendesk - see screenshot.&n...
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We Plane Zendesk to JSM migration work. our Cloud ( premium) instance. we need how it's going to be perfect we need the step by step process. for this process any add-on is available in A...
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...gent's side when they get a message. I've tested this myself (see images). Our chat system is integrated with ZenDesk, which is where the chat agents manage the chat tickets. Is there a setting I'm m...
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Our company uses Zendesk as the interface with clients and when clients want to contact us or we want to send outbound emails, Zendesk desk is the tool used. However, in most cases where w...
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Hi, I have the Zendesk for Jira app installed. And as of May 27th, the integration that notifies Zendesk about the closure of the issue stopped working. I tried to enter the app's configuration a...
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For one of our project when you create an issue and set priority field, it automatically gets changed to the default priority value. Where is this being set ? I can set priorities on another p...
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Salesforce Zendesk Other Not using Jira with a CRM
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Hi we have the Jira/zendesk integration from zendesk installed. One of the things we'd like to do is to map the Zendesk ticket ID and the customer name (we will settle for the organization I...
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Como consigo quantificar os tickets vinculados ao Zendesk no Jira?
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I'm looking to map out an additional dropdown field in Jira with 12 selectable options (think numbered system like 1, 2, 3, ...11, 12) to my Zendesk dropdown field with three options (think High, M...
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Referring to this screenshot below. Is Jira able to push priority to Zendesk vs Zendesk pushing to Jira? The button only seems to allow for data to go from Zendesk to Jira. If it cannot be done, is t...
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Hi there! A company have several Zendesk instances (following an acquisition). Is it possible to connect several Zendesk instances to a single Jira instance? Can it be managed by project? &n...
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I am a Delivery Manager responsible for the overall release management of an organisation (using JIRA). One of our Service providers uses Zendesk to maintain support calls. Zendesk tickets are r...
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...upport.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/) states this: For example, add a note to Opsgenie alert/incident, when a public reply is added to the ticket in Zendesk. In order t...
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...or an integration with Zendesk. Any help would be appreciated! Thank you!
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I have a pretty basic setup, where I have 4 JIRA system fields mapping to Zendesk, and only that direction. The fields are: All of the Zendesk fields are "Text" type fields. Behaviors I...
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Hi, we have a connection with Zendesk where they can create issues from there. At the moment, someone in the past added Components as a field in the Zendesk new ticket window. I have no idea how to a...
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