Community resources
Community resources
Community resources
- Community
- Tag: portal
Tag: "portal"
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it a...
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...ustomer portal does not show projects requests or projects portals (both are same server and the same application, just different port)
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. C...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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...nd also no IDP connectivity yet too. I want to know for this what will be the process, do i need domain verification(from my pov not needed), cost for portal only customers is 0 including a...
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Hi Fellows, How i can add ip allowlist for portal only customers? Is it possible to limit and implement it to project level. For example i have one JSM Project and i wanted their customer portal i...
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...xternal applications, documents, and other resources here, intending for them to be discoverable by our users. Observed Behavior: We've noticed that when users search the JSM customer portal using k...
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...he portal. Do any of you know if there is an app that can help with this? Or if there is an app that help you to organize jira fields like a form (conditional hiding etc.)
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Even though I am using the Turkish language in Jira, the 'All Portals' text is not being translated into Turkish. Is there a previously opened ticket for this? Also, the text 'Required fields are m...
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How can I configure a COPY (CC) field so that the user can enter more emails when opening a ticket through my portal?
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Hello All, We are having an issue when a new customer submits a request type through our portal, he instantly gets an error stating he doesn't have permission to see that request. Atproject l...
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...o my request. How do I make this happen on the jsm service portal?
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it i...
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Hi, My portal name is 'Human Resources Management Department' but this name doesn't display in full on the help center page, is there anything I can do to make the full name visible?
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Hi Team, I have filled the entire form and it is still asking me to check for errors. I am not able to create my profile on the Careers Portal. Please help. Thanks in a...
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Jira Data Center! Hello, I have a portal, I want clickable articles on it, how to fix any problems, how to implement this in Jira Data Center? So that you don’t have to use the search bar a...
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I have 3 servicedesk projects, one of the projects will be for clients outside, but when they go to the portal, they see the other portals of the other two projects, how can I hide them for them?
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Hi, hoping for some tried and tested advice here please. Intention We have a number of existing service desks/portals and have created a new service desk/portal combo that is set to invite-only. O...
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...bsp; What we have learned through the failed authentication attempts via the API, that we would need to migrate the portal only user to create another personal token for the authentication. Would t...
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...he portal view. I can't seem to find where to set this. I thought it would be on view screen. I am trying to do the same on one of my project and I searched for over an hour already. I checked p...
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I would like to have a form in the portal which can not be accessed through the portal options but only through URL. Is there any option?
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Hi everyone, I hope you're all doing well. I'm having an issue with the fields that appear in an issue on the customer portal. I have this configuration in my Jira Service Management (photo 1), and p...
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We've noticed today that when a user clicks on a CRT from the Help Center that if they click on the breadcrumb to take them to the portal it routes them to a page that suggests random KB articles a...
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Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...
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