Community resources
Community resources
Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Hello everyone, I have just about finished off building our new portal forms, automation and workflow for some users. I am wondering two things - 1. Is there a way we can add in a pop up to ...
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🚀 Improving Customer Implementation in JSM — Feedback Wanted! Hey Community 👋 We’re currently in the process of transitioning away from Google Docs and Spreadsheets for managing our custome...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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Hi community! I recently wrote a step-by-step tutorial to facilitate the bulk movement of users from one organization to another (even if they have different email domains) using ScriptRunner for ...
- App Central
- Article
- customer-portal
- jsm
- scriptrunner
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I believe many would agree that feedback is an essential and valuable part of our work. 🟢Positive feedback gives us motivation, satisfaction, and the energy to keep going. It also reassures us tha...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi Dear Colleagues, I have the following situation. Can my base Jira URL have sub-domains for the portal? For example, in my company, I have 3 different companies, for which I want to provide ...
- Jira
- Question
- base-url
- cloud
- customer-portal
- domain
- jira
- +2 more tags...
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If you’re a Jira admin, service desk agent, team lead, or technical project manager, this probably sounds familiar: You’ve cleaned up workflows — three times. You’ve set up custom fields,...
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I am trying to give limited access for internal teammembers who should only have access to just the customer portal. They should not have the ability to create Jira projects, or other products.
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I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. Currently,...
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If you're part of an ITSM or ITIL-aligned support team using Jira Service Management, you already know the power of automation, SLAs, and structured workflows. But here’s the truth: Jira Service Ma...
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As Jira Service Management (JSM) cements its position as a leading IT Service Management (ITSM) platform, more organizations are using it to support both internal teams and external stakeholders. B...
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Dear All, As I know 2fa is not available for portal only customers and password policy also cannot adjusted for this too. so is there any way to add additional layer of security
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Dear All, I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet a...
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Hi everyone, I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specificall...
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Hi community, We want to add shared dashboard in JSM portal and let users see their tickets. However, shared dashboard can be setted in 3 ways;reporter,request participant,organization. Since we ha...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from th...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Just as the title says, I am looking to automate the process of migrating a JSM Portal Only Customer to an Atlassian Account. This feature request is 6 years old and was wondering if anyone ha...
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This is a tricky one. We run a JSM project for external customer support. We set up customers and organizations and allow access to the portal (and via email) only on invitation. This works perfect f...
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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